We are looking for a Global Major Incident manager for a role based in Amsterdam or Rotterdam. In this function, you are an every-minute counts-oriented Global Major Incident Manager with proven experience in IT with an excellent set of analytic, communication, and management skills.
You can manage major incidents globally to reduce customer impact to an absolute minimum. You draw on your understanding of technology and the global ING organization to fulfil your mission. You work in a DevOps way, aligning with local and domain major incident managers and, global squads.
Location: Amsterdam/Rotterdam
Job type: Full time
The team
The Global Major Incident team is working in the CTO domain Engineering and Reliability”. We share our passion for reliability and resilience. Our success is measured by the availability of our critical services
Longer Mean Time Between Failures
Shorter Mean Time To Repair
Proven resilience to recover from disaster
Roles and responsibilities
Manage major incidents and minimise (major) customer impact
You have the overall lead in solving global major incidents (supported by the Line manager on duty).
You lead, guide and coach the Major Incident Core Team during the incident
You steer and monitor the solution process (supported by hypotheses, run books and chain diagrams)
You lead root cause analyses independently, write the major incident report and assign and align action items within all parts of the ING organization
Improve the major incident management process (end-to-end, e.g. including root cause analysis)
You commit to on-call duties and 24/7 availability
How to succeed
We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself.
Competencies - Skills
1. Broad understanding of technologies and consumer needs
Knowledge across stacks, technologies, and ecosystems
Broad knowledge of IT and technology delivered by ING Tech
Working knowledge of technology in interfacing squads and consumers, to get an end-to-end view
Strong analytic skills
A solid understanding of consumer needs to enable consumers
A clear understanding of the value added by a major incident management team
2. Strong people management skills
Strong team leadership abilities, including the ability to motivate and convince without being directive
Communications and collaborations skills to problem solve
Competencies - Behaviours
1. Natural self-motivation and drive to take end-to-end ownership
A leading example of the ‘Every Minute Counts’- mindset
Stress-resistant, work under pressure with high management attention
Agile in working hours ( standby shifts)
Results-oriented, and striving to deliver value-adding services
Self-driven, proactive, and organized, with the ability to identify what needs to be done
The intrinsically positive mindset with a natural tendency to see solutions rather than problems
Independent and autonomous in completing tasks
2. Mindset of openness and willingness to try new ways of working
End-to-end ownership mindset
Strong team player who takes responsibility
Independent and autonomous in completing tasks
Result-oriented - Adapts approaches to situations
The mindset of continuous improvement
Strong problem solver to structure and improve complex situations
3. Curiosity to always look out for innovation opportunities
Passionate about major trends in technology
Stays up-to-date on the latest innovations
Attend events and workshops on specific topics
Your education and background
Professional and intellectual IT ability at university level - at least a Bachelor's degree
Extensive experience in engineering
Extensive track record in managing major incidents
Excellent command of spoken and written in English
Rewards & benefits
We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions at https://www.ing.jobs/netherlands/Why-ING/benefits.htm
The benefits of working with us at ING include:
A salary tailored to your qualities and experience
24-27 vacation days depending on contract
Pension scheme
13th month salary
Individual Savings Contribution (BIS), 3.5% of your gross annual salary
8% Holiday payment
Hybrid working to blend home working for focus and office working for collaboration and co-creation
Personal growth and challenging work with endless possibilities
An informal working environment with innovative colleagues
About us
With 60,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s possible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us. Apply today.