At AIG, we are reimagining the way we help customers to manage risk. Join us as a Global Marine Recovery Supervisor to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.

Make your mark in Marine Claims

Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.

How you will create an impact

You will be the designated subject matter or product expert within the North America (NAM)/Latin America (LAC) region, who works collaboratively with NAM/LAC Marine Claim Leadership. You will be capable of analyzing complex marine Transportation Agreements/Bills of Lading and Marine Insurance Policies to determine the best plan of action to protect AIG’s Marine Subrogation Rights..

Capable of clear and concise written and verbal communications with insureds, TPA, brokers and underwriters.Make regular and appropriate contact with internal and external customers including leading national Fortune 500 companies. Give guidance to insureds and brokers to best obtain recoveries and manage their expectations.Assist in the growth of recovery activity/opportunity within the NAM/LAC region for Marine Claim Products across all lines of Marine business.Assist in the production of results and operational metrics for Marine Claim recoveries in NAM/LAC.Liaise with Global Recovery Services Leadership to provide reports and escalate and resolve issues with respect to all Marine recovery matters.Liaise with Marine Claim Leadership and Underwriting Leadership to ensure Best Practices are in place and maintained. In addition, facilitates adjuster training.Co-ordinate and collaborate with other Marine Recovery Regional Leads.Provide support and or execute special projects relating to Marine Recovery and Salvage.Expected to carry a pending consisting of Complex/Major Loss and High-Profile Marine Recovery Claims.Independently negotiate the highest recovery claims on a regional basis including attending mediations and trials as necessary.

Claims Handling:

Review assigned claim files to determine if recovery is feasible, investigate and evaluate issues, coordinates all necessary investigations, proactively follows-up with relevant parties and when necessary, refers cases to approved attorneys and/or recovery agents.Reviews assigned files for adequacy of investigation and recognition of recovery potential by claims personnel. Counsels and assists claims personnel in appropriate recovery investigation and file documentation to ensure that the company is properly positioned to pursue recovery.Prepares activity reports on files over settlement authority.Maintain a diary of acts and activity regarding assigned files to reflect all activity that has occurred and future plan of action.Ensures compliance with Statute of Limitations.Researches, understands, and applies appropriate law (state, federal and/or international) that relates to each file. Keeps manager advised of legislative, regulatory and legal developments which may have impact on recovery results.Approves and issues, within established guidelines and authority, indemnity and legal payments through the appropriate Claims Processing Systems.Forecasts potential recoveries and updates the recoverable amount as needed.Provides customer service assistance to outside organizations and AIG Claim Operation management.Directs/Implements negotiation strategies and, for large property recoveries, directs attorneys and/or recovery agents in managing agreed to subrogation plans.

What you will need to succeed

Bachelor’s Degree or equivalent experienceInsurance Claims experience, preferably with Marine Claims/ Marine Recovery Claims at the Sr Claim Handling Complexity LevelExperience with Claims Litigation and Subrogation

Ready to make a bigger impact? We look forward to reviewing your application.

If needed for pay transparency

For positions based in New York, NY, the base salary range is $81,000-$109,000 and the position is eligible for a bonus in accordance with the terms of the applicable incentive plan.  In addition, we’re proud to offer a range of competitive benefits, a summary of which can be viewed here: US Benefits Overview.

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Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.  

Functional Area:

CL - Claims

AIG Claims, Inc.