Are you looking for a supportive and collaborative workplace with great benefits and clear career development? You’ve come to the right place.

Why choose Manulife?

Competitive Salary packages and performance bonusesDay 1 HMO + FREE coverage for your dependents (inclusive of same-sex partners)Retirement savings benefitRewarding culture that values wellness and well-being Global network of industry expertsExtensive training resources

Role and Responsibilities

Perform day to day operational support (Trade Matching, Settlements and Post settlements, Cash management), prioritizing as necessary.Communicate, investigate and resolve trade and cash queries and issues raised by Front Office (Portfolio Managers/Traders) Brokers, Custodians, and Internal Investment teams.Ability to cover tasks that might arise from coverage issues.Actively manage risks including but not limited to Operational, Reputational and Settlement.Ensure strong understanding of tasks assigned including investment concepts, best practices, and system requirements.Ensure willingness to participate in Cross skilling assignments.Timely escalation of issues to SME/TL. Proactively mitigate process gaps or potential issues. Assist in creating and updating process documents.Ability to think critically and act timely on issue resolutions and escalations.Manage and maintain good working relationships with Front Office, Onshore and Offshore counterparts.Support analysis to identify root cause of production problems and errors (SOE)and develop timely solutions.Strong communication skills and use of tact to resolve conflicts.Propose projects and process automations to promote service excellence.

Qualifications

Bachelor’s degree in Business Administration, Accounting, Finance, Economics or any related business course.Minimum 3 years related work experience within Trade Support, Middle Office, Investment Operations and/or Fund Accounting.Strong knowledge in securities instruments and Investment Operational processes.Good analytical and diagnostic skills with knowledge and strong ability of understanding process design.Excellent communication skills. (verbal, written and reading comprehension)Demonstrates strong flexibility in the face of ambiguous situations, shifting demands, and challenging work environments. Uses diplomacy and tact to resolve difficult situations. Escalates more serious issues to the Team Manager.

Domain Knowledge Requirements:

Understands the concepts surrounding Trade Support functions and the trade life cycle. Middle office function, trade settlements and cash management experience is highly preferred.Good working knowledge in using Bloomberg and other pricing/data sources.Knowledge in CTM, ALERT, APEX, SCD and Custodian Portals is highly preferred.Intermediate to advanced knowledge regarding Data Management, Pricing, Settlements, Reconciliation, Transactions and Transfers processes.

Additional Notes: 

Applicants should be willing to work on a fixed night shift scheduleApplicants should be willing to report to Manulife Building, UP North Science & Technology Park, Commonwealth Avenue Quezon City

This Job Description is intended to describe the general nature and level of the work being performed. It is not intended to be a comprehensive list of all responsibilities, duties and skills required for this role.

Let's make every day better together. Learn about our opportunities at JOBS.MANULIFE.COM

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Working Arrangement

Hybrid