Manulife is a leading international financial services provider, helping people make decisions easier and lives better. Help shape the future you want to see — and discover that better can take you anywhere you want to go.

Position Responsibilities:

This role will act as an adviser/consultant for HR business partners, leaders, stakeholders, and employees.

The role will cover all aspects of global mobility.

You will manage end-to-end mobility processes including but not limited to immigration (ex. employee permits), costs and taxation, compliance, relocation strategies, and employee assessments.

Day to Day operations of the Global Mobility Program

Consult with employees, their leaders, recruiters and HR Partners on all aspects of the mobility program including costs, policy interpretation, relocation coordination, general tax and immigration considerations.

Provide comprehensive relocation and assignment cost projections.

Prepare offer letter language for relocating candidates and employees.

Draft and maintain agreements and extension letters for expatriate assignments.

Initiate approved services with external vendors and provide case management oversight of all assigned permanent relocations and expatriate assignments for candidates and employees.

Deliver orientation calls to transferees/assignees to review the entire mobility process relating to the employee’s transfer/assignment.

Monitor necessary Workday transactions for transferees and assignees.

Coordinate distribution of assignment notifications once assignment agreements or relocations have been confirmed.

Prepare balance sheet and allowance updates.

Act as a primary contact for relocation, tax and immigration service providers on a daily basis.

Manage exceptions and escalation requests and ensure resolution.

Provide ongoing assignment/relocation support.

Provide repatriation support to assignee/transferee.

Year-end activities

Participate in the Annual Compensation Cycle as the Global Mobility SME and lead the year-end process with company preferred tax provider for the incentive plans and any additional special awards

Manage the employee list and liaise with preferred tax provider and the Staff/Executive Compensation team to manage and distribute payment details accordingly.

Oversee the year-end tax gross-up exercise.

Lead international compensation collection.

Work with tax provide on managing the yearly tax authorization list.

Lead and support team in gathering compensation data from international payrolls.

Provide Guidance on and support on off-cycle equity payments (i.e., stock option exercises, deferred share unit payments, RSU &PSU payments, etc.)

Engage with Vendors supporting the Relocation program

Participate in monthly status meetings.

Liaise with vendors on assignee/transferee files.

Identify issues and areas for improvement.

Manage escalation and exception processes to ensure a resolution is sought out.

Participate in vendor RFPs.

Required Qualifications:

Bachelor's degree in HR, business, or related field.

Proven experience, 5 plus years, as a global mobility consultant, preferably in a multinational organization.

Strong understanding of global mobility policies, processes, and programs, including relocation, immigration, tax, and compensation.

Knowledge of local laws, regulations, and compliance requirements related to global mobility in various countries.

Experience in managing relationships with external vendors, including relocation providers, immigration law firms, and tax consultants.

Excellent communication and interpersonal skills, with the ability to work with employees at all levels of the organization and across cultures.

Strong analytical and problem-solving skills, with attention to detail and ability to interpret complex information.

Ability to manage multiple assignments, prioritize tasks, and meet deadlines in a fast-paced, global environment.

Proficient in using HRIS and other HR-related systems, and advanced skills in Microsoft Office, particularly Excel.

Ability to maintain confidentiality and handle sensitive information with discretion.

When you join our team:

We’ll empower you to learn and grow the career you want.

We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Working Arrangement