Amazon Lab126 is an inventive research and development company that designs and engineers high-profile consumer electronics. Lab126 began in 2004 as a subsidiary of Amazon.com, Inc., originally creating the best-selling Kindle family of products. Since then, we have produced innovative devices like Fire tablets, Fire TV and Amazon Echo. What will you help us create?

Key job responsibilities
In this capacity the Reverse Logistics Global Business Operations Manager will: 1) Oversee global operations while developing and driving key performance indicators and mechanisms to effectively manage performance, 2) ) Optimize returns processing and workflow by driving continuous to improve the efficiency and of the operations to enhance the customer experience and reduce cost, 3) Manage and build relationships with site leadership and suppliers while balancing the day to day execution with long-term planning, 4) provide insights into the returns network strategy for existing and emerging markets. This includes overseeing adherence to agreements, delivery performance, cost control, and social responsibility. The RL Business Ops manager will be a strong advocate for our customers within the organization while also providing critical feedback to drive continuous improvement.

The RL Global Business Ops Manager is a forward-thinking and analytically adept leader who excels in executing strategies to drive both immediate and long-term business impact. With a deep understanding of business and product operations, this role demands the ability to operate across various functions and influence a wide range of stakeholders. The ideal candidate demonstrates strong business acumen and expertise in leveraging product operations to achieve exceptional growth within tight deadlines.

The position requires building collaborative, long-term relationships with a holistic business perspective, rather than focusing solely on individual products or suppliers. Responsibilities include a solid grasp of reverse supply chain operations, third-party supplier engagements, manufacturing models, and consumer electronics product lifecycle. Effective judgment is essential for addressing issues and driving change. Additionally, the role demands excellent relationship-building skills to engage, influence, and negotiate with both suppliers and internal stakeholders Sr. Executive levels.

Travel – Global travel up to 30% per year

Follow this link view more Amazon Device opportunities within our Operations and Supply Chain teams:
https://www.amazon.jobs/content/en/teams/devices-services/operations-supply-chain

A day in the life
An average day could involve meeting with operational teams across the global to review execution and performance. Identifying performance blockers, improvements, and mechanisms to scale the organization, while developing operational strategies to support the growth of the business.

About the team
The Amazon Devices Reverse Logistics team spans the globe from China, UK, EU, and the US (Kentucky, New Jersey, Virginia, Sunnyvale and Seattle). The team leadership is composed of long term Amazonians with deep knowledge and experience in the consumer electronics returns space and a passion for Amazon's peculiar ways. We welcome applicants from all backgrounds and experiences.