If you are detail-oriented, strategic thinker with a passion for getting things right and mitigating risk for the firm, then you’ve found the right team.

The Global Payments Quality Analyst will be responsible for conducting activities that ensure processes meet defined standards across supported teams related to Payments Operations, inclusive of Fraud, Settlements, Disputes/Claims, etc). The Quality Analyst will also analyze results to identify trends/themes and collaborate with business partners to drive solutions to issues.  The successful candidate must have strong analytical skills, the ability to prioritize / manage time and a willingness to tackle new and difficult challenges.  In addition, this candidate should have some level of understanding of banking/operations systems, and experience working on small project(s). 

Responsibilities:

Perform quality assessments to ensure accuracy and adherence to Standard Operating Procedures Enter quality reviews into ACES (Automated Compliance Evaluation System) for tracking and reporting Effectively drive remediation of issues by engaging appropriate resources to mitigate risk with a sense of urgency Clearly articulate key findings to Client Operations business partners and senior leaders. Provide feedback to business partners on interpretation of quality performance metrics  Collaborate with fellow Quality Analysts to determine best practices Closely partner with management to escalate issues according to established escalation protocols Identify gaps in the quality assessments and present continuous improvement plans to management for future assessments Keep abreast of current regulatory requirements applicable to responsibilities Develop a strong knowledge of the Operational processes Participate and/or take the lead in quality related projects Provide regular reporting and metrics to the LOB to detail quality results.

Required qualifications, capabilities, and skills:

3 – 5 years’ experience in Financial Services, Risk Management, or Wholesale Payments Advanced Microsoft Excel skills Ability to execute sound qualitative and quantitative analysis and draw salient conclusions Ability to review documentation and provide summary overviews and trending analysis for internal and external audiences Must demonstrate critical thinking skills, solve problems creatively, meet deadlines, as well as demonstrate strong sense of personal accountability Control focused to ensure output meets audit requirements

Preferred qualifications, capabilities, and skills

Must be adaptable, flexible and able to deal with ambiguity Strong communication and negotiation skills; ability to present findings independently in a concise manner and articulate reasoning clearly Strong Excel skills BA or BS degree

All application requirements (including updated resume - please include specifics of your career) should be posted, submitted and completed in the Oracle tool.