GLOBAL DISPENSER NETWORK COODINATOR, Protective and Marine Coatings
As the Global Dispenser Network Coordinator, you will lead the Global PMC Dispenser Network to delivery consistent color by providing expertise, training, field support, and exceptional customer services in the effective investigation and resolution of all customer-tinting concerns for PMC Global. In this role you will enable a “first-time-right” colour dispensing culture at PMC dispenser locations globally by coordinating all activities related to maintaining a standardized dispensing network infrastructure. In addition, you will be the PMC business representative to all the relevant background supporting functions to the equipment and software.
Covering all internal and external customers, across all our brands and channels of business you will be pro-active and drive training & service improvements together with sales and marketing, as well as lead initiatives/projects, that support Knowledge, Productivity and Growth for the business in the wider region and contribute towards all PMC dispensers related projects.
Within your scope you will have to design, plan, establish and develop value added and “best in class” support to PMC Global with, short, medium and long-term improvement objectives – work with colleagues in the region to leverage our size and skills in tinting, to differentiate our tinting offer, create synergies and deliver efficiencies.
Lastly you will deliver optimal hardware & software tinting solutions for PMC global through technical collaborations with experts from various departments and suppliers (R&D color lab, Color services, Product Management).
PRINCIPAL ACCOUNTABILITIES:
Primary Function: Provide Technical Support – Dispensing Equipment and Software PMC Globally
Drive global new equipment orders of either internal PPG sites or external customers from initial request phase to complete supply, delivery, installation, and operation; these include new orders for dispenser machines, shakers, printers, computers, spare parts, etc.
Coordinate PMC business requests: Promote and continuously assign all technical requests related to equipment, software, or colorants to the designated relevant shared mailbox/responsible and follow up/resolve where there are bottlenecks
Provide technical troubleshoot support in case of malfunction or breakdown of equipment and software in collaboration with Color Services Amsterdam and using the Dispenser Manual or technical “How To” guides
Coordinate the preparation for- and implementation of the bi-annual Software Updates and tracking of update adoption and maintain update status overview of the network
Advise and quote internal PPG warehouses and customers on the appropriate dispenser and shaker solutions with regards to new enquiries or orders by the hand of our standard PMC Dispenser Offer and Color Services
Drive and advocate a global preventative maintenance initiative and annual training initiative
Consciously create a workplace and team culture consistent with PPG’s overall and encouraging the achievement of the organization’s mission, vision and values.
Promote safe working, best practice, and ensure that health and safety policies are adhered to and that the department and areas of operation are maintained as a safe clean working environment
Secondary Functions: Color Database and Administrative Duties
Provide Colour Database Support - Software Color Database
R&D Support - (Color Lab and Product R&D)
Color formulation requests: Promote and continuously assign all new formulation requests to the designated mailbox of the color lab and follow up where there are bottlenecks
Color formulation database: Be up to date with any changes to color database made by the color lab through monthly meetings and include these in the bi-annual software update.
Participate in product innovation or cost saving initiatives related to dispensing equipment, colorants or other
Product Assortment Support - (Product Management)
Product introductions and deletions: Be up to date with any changes to the product database through regular meetings made by product management and include these in the bi-annual software update.
Administrative Support & Other Activities
Own and Maintain New Order Dashboard, Dispenser Location Database, Color Matrix Software File and of digital materials such as the annual dispenser offer, dispenser manuals and Dispenser How To guides
Complaint Support: Be aware of complaints related to color through schedule monthly meetings and action accordingly with the correct responsible person where related to dispenser malfunction, colorant quality, incorrect tinting procedure or incorrect color formulation
Factory Support: Provide support to the factories in the area of in plant tinting or when requested
Finance Support: Collaborate with finance by maintaining and providing the needed overview and information to ensure costs are correctly invoiced and allocated to the right locations.
Dispenser Contract Support: Promote direct contact between sales and legal where a dispenser agreement is to be drafted and signed prior to issue of requested equipment
Be the business representative for PMC and together with AC manage the supplier relationship as business representative for PMC with Fast & Fluid, Corob and other equipment suppliers for dispensers and shakers.
Core Qualifications
Level of education: Technical HBO, Academic
Level of experience: Minimum 5 years in technical / business experience in a business-to-business / consumer environment
Knowledge and experience of color and tinting solutions or related areas of process technology
Business fluency in English
Able to work away from home as required across the Benelux and Internationally
PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.
Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.
\n \n Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday – everyday.
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\n PPG: WE PROTECT AND BEAUTIFY THE WORLD™
\n \n Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company.. To learn more, visit www.ppg.com and follow @ PPG on Twitter.
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\n The PPG Way
\n Every single day at PPG:
\n We partner with customers to create mutual value.
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\n We trust our people every day, in every way.
\n We make it happen.
\n We run it like we own it.
\n We do better today than yesterday – everyday.
\n \n PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email recruiting@ppg.com.
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