**About NCR Atleos** NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. **Job Title:** Process Manager, Global PMO **Location:** Belgrade **,** Serbia **Global PMO** The goal of the Global PMO is to ensure our solutions and services deployment for new and existing customers are completed on-time, efficiently and successfully. This new team is a global center of excellence for best practices and execution, ensuring highest customer satisfaction. The Global PMO is located within the Customer Services Management (CSM) team. The CSM team plays a critical role within NCR Atleos, with responsibility for service management, ATM as a Service and managed services operations. **Position Summary** The Global Process Manager reports to the Global Process Management Leader and has overall responsibility to drive best practices and consistency across all customer-facing projects. This role involves managing a centralized team, implementing global best practices and the intake of projects globally. The ideal candidate will be a leader with experience in process management management. **Leadership and Management:** + Leads activities to drive adoption of new process and procedures within the Global PMO. + Build relationships with a range of diverse stakeholders at all levels of the organization to support the Global PMO strategy. + Foster a culture of ownership and high performance through effective leadership, mentorship, and development of the team. + Provide clear direction on goals and behaviors and standards of performance. Monitor and provide regular feedback to ensure that the team and individuals are on track. **Operational Excellence & Performance Management:** + Drive process improvement, efficiency, and innovation throughout the PMO + Develop and manage intake process to evaluate customer projects coming through the PMO and determine the level of PM support required. + Implement improved processes and continuous improvement initiatives across the Global PMO, with focus on customer experience, streamlined procedures and faster time to deploy. + Manage the repository for standard global documentation and keep documentation current and up to date. + Create documentation of processes and improvements + Identify and implement ways to improve processes + Develop project evaluation metrics with focus on continuous improvement. + Track, monitor and report financial performance against the plan, manage the outlook and identify and mitigate risks. **Global Collaboration and Partnership:** + Build and maintain strong relationships with key functional partners across NCR Atleos to drive collaboration and alignment. + Develop and maintain governance and joint processes with other key functions in NCR Atleos **Basic Qualifications:** + 5 + years of process management experience in the Banking/Software industry, ideally in international companies. + Bachelor's degree in business, engineering or finance, plus extensive business management experience to include Project Management, Services, Operations, and complex Program Management. + Track record of delivering transformational change. + Able to demonstrate prior experience of establishing and rolling out new cross-functional processes. + Demonstrate exceptional leadership, communication, and interpersonal skills, with the ability to influence and inspire others. + Strong strategic thinking and problem-solving skills with the ability to translate business objectives into actionable strategies. + Excellent stakeholder management skills and the ability to influence outcomes with strong negotiation, written and oral communication skills. + Passionate about innovation, technology and driving positive customer experience. + Must be self-motivated, creative and can work closely in a team environment with other departments and individuals at all levels in the organization. + A proven ability to lead diverse teams through change. + Capability to inspire and drive performance across global teams. + Ability to craft and articulate the PMO strategic vision both internally and externally, enhancing visibility and influence. + Travelling may be required Offers of employment are conditional upon passage of screening criteria applicable to the job. **Company Benefits** : + Private Health Insurance + Employee Referral Bonus Program + Wellbeing Resources + Baby Bonus + Life, Accident & Disability Insurance + Numerous opportunities for internal career pathing and advancement + Discounts for employees at NCR Atleos partners **EEO Statement** NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law. **Statement to Third Party Agencies** To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.