About Lead to Cash:
Are you prepared to envision the future and aid in our transformation? Lead-to-Cash is a program designed to reengineer processes, with the goal of significantly simplifying and streamlining HP's procedures from lead generation to cash collection. This program is sponsored by HP's Executive Leadership Team (ELT). By effectively managing the Lead to Cash process, we can increase efficiency, improve the customer experience, and boost revenue for the organization.
Job Summary
We’re seeking a Global Process Transformation Lead to join Customer Data workstream of Lead to Cash. This workstream aims to transform Customer Mastering Process to a best-in-class process with simplified and holistic customer identification through E2E customer journey.
This role is responsible for strategically engaging in and leading global transformation initiatives, ensuring alignment with cross-functional teams. Global Process Transformation Lead is responsible for overseeing process design and capability development efforts, conducting complex analysis, and managing change for seamless execution. The role analyzes the business to proactively identify errors, root causes or areas of improvement, thereby driving process enhancement efforts and business performance.
Key Responsibilities
• Leads complex process analysis efforts, identifies root cause and areas for improvement and innovation, develops strategies and recommendations to drive transformation.
• Oversees capability assessments including automation to identify gaps and opportunities for development ensuring alignment of efforts with Lead to Cash strategic priorities.
• Leads data collection and analysis to measure process and capability performance and uses insights to guide decision-making.
•Leads and develops communication and training plans for set initiatives.
• Develops and executes change management strategies to ensure successful process improvements and capability enhancements.
• Oversees quality assurance efforts to ensure products or services consistently meet or exceed quality standards and customer expectations.
• Identifies and assesses potential risks associated with process changes, capability development, and strategic initiatives and implements mitigation strategies.
• Works across regions/geographies and WW teams to develop and/or implement new/enhanced solutions or programs and associated processes
Education & Experience Recommended
• Four-year or Graduate Degree in Sales, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 8-10 years of job-related experience, preferably in business operations, business process improvement, change management, or a related field.
Preferred Knowledge & Skills
• Agile Methodology
• Automation
• Business Operations
• Business Process Management
• Change Management
• Cross functional management
• Strategic mindset
• Key Performance Indicators (KPIs)
• Process Engineering
• Project Management
Cross-Org Skills
• Customer Centricity
• Prioritization
• Resilience
Complexity
• Provides highly innovative solutions to complex problems within established policy.
Disclaimer
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.