About Us

Founded in 1956, Williams-Sonoma, Inc. is the premier specialty retailer of home furnishings in the United States, Canada, Puerto Rico, Australia, United Kingdom and the rest of the world with franchise partnerships. Our family of brands are Williams-Sonoma, Pottery Barn, Pottery Barn Kids, PBteen, West Elm, Williams-Sonoma Home, Rejuvenation, Mark and Graham, and GreenRow. Our passion for high-quality products, functional design, outstanding customer service, enhancing the lives of our customers and the communities remains as our core values.

Today, we are a more than USD 8.7 billion company, with a multi-brand, multi-channel, global enterprise supported by state-of-the-art technology and some of the most talented teams in retailing - and we're always looking for new energy and ideas.

The Singapore regional office was set up in 2008 and we currently have more than 160 associates in functions such as sustainability, customs & compliance, finance, human resource, information technology, inventory planning, logistics, sourcing and quality assurance.

The Asia team is an inclusive employer where we recruit and provide employees with fair opportunities on the basis of merit, regardless of age, race, gender, religion, marital status and family responsibilities, or disability. Find out more about us at our WSI LinkedIn Page!

JOB PURPOSE:

The Product Information (PI) Manager is responsible for leading and managing the PI team to optimize accurate product information consolidation from vendors across multiple regions, as well as streamlining the end-to-end PI gathering process for all stakeholders.  The PI Manager is also responsible for supporting the Global Merchandising teams with their product SKU setup in multiple systems, ensuring consistency and accuracy through timely updates.  This role focuses on operational excellence, cross-functional alignment, and continuous improvement to meet organizational goals. The ideal candidate will bring extensive experience in merchandise operations, exceptional leadership skills, and a proven ability to manage complex workflows that require collaboration with internal and external partners.

JOB RESPONSIBILITIES & DUTIES: Lead the team to ensure accurate, efficient, and timely SKU creation and SKU maintenance, as well as proactively address region-specific challenges and requirements. Develop long-term strategies and best practices to enhance operations and drive organizational success. Ensure SKU data accuracy across systems and proactively address discrepancies to maintain data integrity. Partner with cross-functional teams to resolve SKU-related issues and ensure process alignment. Standardize product information templates and streamline PI gathering, sharing, and maintenance. Act as the primary point of contact for Global, US, WSGO, and vendor teams on SKU and product related inquiries. Build, lead, and mentor the PI team, focusing on employee development and engagement. Delegate tasks effectively, set performance goals, and monitor team productivity to ensure targets are met. Evaluate and integrate tools and technologies to optimize SKU and PI management processes. Maintain comprehensive documentation for processes, guidelines, and system updates to ensure consistency and transparency. Track and manage KPI targets, monitor team progress and performance, as well as providing actionable improvement plans and reports to senior leadership. Ensure compliance with company policies, standards, and industry best practices in all merchandise operations activities. JOB HOLDER’S COMPETENCIES & EXPERIENCE: Bachelor’s degree in business administration, supply chain, information technology, operations management, or a related field. Minimum of 6–8 years of experience in merchandise operations, project management, system management, or a related field. At least 3–4 years in a leadership role, managing teams and driving operational initiatives. Strong leadership and organizational skills and problem-solving skills, with the ability to manage multiple priorities in a fast-paced environment. Proven track record in process improvement, operational optimization, and implementing best practices. Experience working in cross-functional environments and collaborating with teams such as sourcing, finance, IT, and supply chain. Previous experience in the merchandise operations, inventory management, or a related role is highly desirable. Analytical mindset with the ability to leverage data for decision-making and process improvements. Detail-oriented, proactive, and solution-focused, with a strong commitment to operational excellence. 

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