WHAT YOU'LL DO
As an IT Service Automation Product Manager, you’ll be responsible for supporting the end-to-end development lifecycle for the “Ava” Automated Virtual Agent GenAI chatbot among other Service Management capabilities. You will work in an Agile environment and directly support the Product Owner to deliver Initiatives with measurable business outcomes and key results. You will work closely with customers as well as engineering team members, facilitating and translating customer requirements into effective User Stories for incremental feature delivery. This role is pivotal in connecting the “What” and “Why” as conveyed by the Product Owner to the “How” being prepared and delivered by the Squad.
YOU'RE GOOD AT
Partnering with multiple roles across the organization, offering a customer-focused mindset and proven ability to translate business goals into tactical engineering deliverables via Epics & Stories  Communicating clearly and effectively with a global team, both written and verbal  Collaborating with stakeholders on the GenAI chatbot roadmap and how it contributes to broader cross-functional service vision to enhance the end user experience for requesting and consuming services/support Data analysis and modelling, with a strong understanding of both custom software development & SaaS best practices   Providing a consultative approach to creative problem solving, advocating for scalable long-term solutions in favor of “quick fixes” (ultimately providing long term benefit for the business and technical architecture)  Root cause analysis and desire to provide scalable long-term solutions, including remediation of major incidents or other operational troubleshooting activities  
YOU BRING (EXPERIENCE & QUALIFICATIONS)
Bachelor’s degree required  5+ years’ experience working as a Business Analyst, Data Analyst, ServiceNow Admin, or related field  Strong understanding of service and workflow management  Proficiency in Agile methodology, experience in Atlassian stack (i.e. JIRA) or related tools 
YOU'LL WORK WITH
You’ll report directly to the Product Owner within BCG’s IT & Business Platforms Portfolio, working very closely with the entire Squad including Scrum Lead, Developers, and QA Analysts. Additionally, will work with the Product Portfolio’s customers to gather and translate detailed requirements to populate the Product Backlog and support delivery of high-value business Initiatives.