Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a  (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
As a  company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.
Join us in , committed to making a positive impact on its customers, employees, and communities.
The Role
Veeva is seeking an experienced Global Program Manager (GPM) to lead Veeva’s most strategic programs across its Development Cloud. This customer-facing role requires prior experience leading consulting engagements, ideally at a consulting firm or software vendor. As a leader within Veeva’s Professional Services organization, you will closely collaborate with Veeva's account leadership teams to ensure the successful delivery of Vault R&D and Quality programs, improve existing Veeva applications, and ensure overall Customer Success for these programs. The role requires a balance between the delivery of Professional Services implementation projects and ensuring strategic objectives are well-defined and achieved to promote the overall success of both customers and internal teams, both during implementation and beyond.What You'll DoLead Veeva’s most strategic programs and ensure that implementation methodology is met while ensuring adherence to the timeline, scope, resources, and overall quality Drive customer success by ensuring appropriate risk management, change management, and escalation management and ensuring that all programs have a positive impact Own stakeholder management with customers to drive resolutions and serve as part of the Veeva team and partner network in a customer-centric environment to ensure we influence and lead the customers to support their success throughout and beyond implementationServe as a leader and have productive working relationships with the project team to coach and mentor them to create the environment to ensure employee success Accountable for one or more global Vault implementations in Clinical, Quality, Regulatory (RIM), or Safety (PV) at our strategic accountsEnergizes the teams around them and recognizes challenges as opportunities to proactively manage solutionSupport the GPM team to actively share knowledge and resources to find ways to improve Partners deeply with IT and business executives to define deployment, governance, and transformation roadmap and plan for the future with post-deployment activities, including Product Support and Customer Success, as well as ongoing conversations with Product ManagementSupport implementation proposals and services contract negotiationCoordinate Customer Success Manager activities to drive product value and adoptionRequirements8+ years in large-scale enterprise software program management Consulting experience with proven ability to lead large, complex customersTrack record of success leading internal teams and partners to deliver measurable business resultsExperience in technology strategy and roadmap development for enterprise customers in healthcare or life sciencesAbility to critically and objectively interpret and evaluate information to effectively influence at the executive level with strong communicationSkills in problem resolution, negotiation, dealing with ambiguity, the establishment of effective processes, influencing without authorityTravel up to 40% of the timeNice to HaveDirect experience with the Pharmaceutical R&D space with a priority on Clinical, Regulatory (RIM), and Pharmacovilgelence (PV)Veeva Vault implementation experienceSoftware as a Service implementation experience in GxP spacePerks & BenefitsMedical, dental, vision, and basic life insuranceFlexible PTO and company paid holidaysRetirement programs1% charitable giving programCompensationBase pay: $100,000 - $200,000The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.#LI-Remote

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at .