Performance Objectives: 

Excellence 

• Understand policies and procedures for the Contract-to-Cash process and ensure compliance with GAAP, Regulatory and internal controls 

• Manage project billing at the center which entails the following: 

Providing support to consultants for the end-to-end billing generation process  Entering events into Project Accounting as imported from system sources (e.g. Oracle OTL, AP) and process invoice and revenue adjustments (e.g. write-ups, write-downs, gains & losses) off Work-in-Progress (WIP) report reviews from consultants  Ensuring draft and final bills are generated, approved by the consultants and dispatched in a timely manner  Respond to and resolve billing inquiries from consultants and clients 

• Review audit reports to ensure billed amounts and A/R amounts reconcile, and revenue is recognized properly 

• Provide guidance to team on all revenue recognition/fee structure scenarios and aid in day-to-day processing as necessary 

• Manage process by which work is tiered, gated and routed; manage support team assignments for specific clients 

• Serve as an escalation point for exceptions and make approval decisions as per Delegation of Support internal and external audits 

• Ensure all work is performed in accordance with targets 

• Plan and organize work so that Service Level Agreement objectives are realized. 

 

People 

• Manage a high performing team that maintains a strong “client service” focus and culture: 

Plan and organize team’s work  Provide regular and effective performance feedback  Identify and ensure the training and development needs of Billing team members are met 

•  Plan and define performance goals with SSC Leadership to set overall and team-level performance measures and goals 

 

Clients 

• Foster a “client service” culture and instill a work ethic that includes collaborative thinking

• Manage client expectations on a daily basis, and work to resolve issues

 

Financial 

• Measure the performance and operational processes against goals 

• Provide input to support definition of/revisions to service measures and service targets 

• Identify billing process improvement opportunities and best practices

The Requirements 

• 3+ years experience working in credit or collections 

• 3+ years working in Order/Contract-to-Cash 

• 2+ years supervisory experience 

• Oracle Project Accounting, Accounts Receivable 

• Professional Services (e.g. consulting, auditing, project-based) industry experience 

• Ability to develop advanced understanding of the Willis Towers Watson contract structures / revenue recognition policies 

• Skilled in customer service interactions/ability to communicate with professional image/ customerfocused mindset through various channels (e.g. phone, e-mail, etc.) 

• Familiar with best practices in the field of billing 

• Strong understanding of project accounting processes 

• Ability to resolve exceptions and disputes 

• Ability to work well under pressure and meet deadlines

• Ability to delegate and coordinate the performance of work activities 

• Proven experience effectively working with direct reports on career development and making a positive impact on team morale, sense of belonging and participation 

• Strong knowledge of MS Excel 

• Proficiency in MS Word, Access, and PowerPoint 

• CPA helpful 

• Bachelor’s degree in Accounting, Finance or related field

 

WTW is an equal opportunity employer