Join one of the fastest-growing and largest privately held security companies in the U.S.! Since 1998, Sunstates Security has established a reputation for providing excellent customer service and quality work environments for its team across the country. We're committed to hiring, developing, and retaining a diverse and exceptionally qualified workforce.
We reinvest in our employees by offering a benefits package that exceeds industry standards, career growth opportunities, extensive internal training, employee incentive programs, team recognition, and more. Employees are provided with the tools and knowledge they need to be successful and hands-on management support.
Recent national awards received by Sunstates include Outstanding Contract Security Company in 2022 & 2023 and INC’s America’s Fastest Growing Private Companies list.
Sunstates Security’s mission and vision statement are at the heart of everything we do, focusing all efforts on honor, integrity, and trust. If you're searching for a career with challenging and rewarding opportunities, we invite you to explore the possibilities at Sunstates Security. As a proactive security partner for some of the country's leading companies and organizations, we provide careers for talented people to become part of a successful, growing company.
Sunstates Security is hiring a Global Operations Coordinator to oversee GSOC operations for a prestigious client in Raleigh, NC. This role supports three global security operation centers globally and is responsible for developing and enforcing operational standards and mentoring regional team leaders.
This position offers a salary range of $65,000 - $73,000 and a full industry-leading benefits package.
Industry-leading employee benefits that include weekly pay, 401k savings plan with a company match, full medical, dental & vision insurance benefits, tuition reimbursement, and more – available for qualified candidates!
ESSENTIAL FUNCTIONS
This role entails providing operational oversight and guidance to the global team, emphasizing the effective delivery of GSOC duties. Advanced skills are essential for this critical role.
Operations Management:
Provide operational direction and hands-on guidance to Lead Analysts and other team members to manage all activities and emerging issues that occur, including physical security, safety, and business continuity events.Respond to escalations and provide direct assistance/communications to stakeholders, including field-based security specialists, site security facilitators, and facilities managers as required.Utilize professional judgment to assess immediate risks to the safety and security of customers; provide timely communications to customers about those risks when needed.Provide oversight of crisis management functions in response to breaking events and work with regional crisis leads for incident escalation and handover.Provide exemplary customer service to the client and those requiring GSOC support or services; assist subordinates to reach a similar level of customer service-related excellence.Escalate issues as required to more senior-level management and/or client.Monitor and track metrics and key performance indicators for biweekly and quarterly reviews.
Personnel Management:
Serve as line manager to Lead Analysts and skip-level manager to their subordinates. Ensure appropriate staffing coverage and alignment of responsibilities.Provide direct support and engagement to help subordinates reach their performance potential within assigned roles and meet broader professional development goals.Manage performance- or behavior-related staff concerns and issues in accordance with company policies.
Additional Responsibilities:
Oversee and coordinate daily activities of three (3) ISAAC operation centers.Serve as a point of escalation for any customer service issues related to the ISAAC operations.Develop and maintain processes and procedures for efficient ISAAC operations.Develop and implement comprehensive onboarding and recurring training programs.Maintain and expand the audit and metrics programs.Liaise with internal teams to develop, expand and integrate services that support key business functions. Review and analyze the team's output for quality and control.Maintain knowledge of security systems and of regulatory requirements for operating a security operations center.Develop and maintain best practices for security operations centers.Provide oversight and feedback to vendors to mitigate failures and improve performance with internal teams any ISAAC systems upgrades and repairs.Become an SME for ISAAC tools and technology. Education, Licenses, and Certifications Required Associate or Bachelor degree is highly preferredAbility to possess and maintain any/all licenses, certifications, and certificates required by law.Must possess a minimum 2 or more years of successful management experience in a security command center setting, or similar environment.Prior experience with access control software.Prior experience with threat intelligence tracking software skills.Ability to quickly understand and apply software manipulation and business logic.Ability to navigate and interface with other technology support organizationsApplicants need to undergo an extensive background check.
Associates Degree
Bachelor's Degree from 4 year college/university
Only candidates who meet our rigorous employment standards and who are excellent matches for open positions (as personally verified by the Hiring Manager) are invited to join our security team.
We are proud to be an Equal Opportunity Employer and supporter of our military veterans!
Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Short Term Disability, 401K/403b Plan
This is a Full-Time position
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