Global Service Business Process Manager
Key responsibilities
Collaborate closely with key internal stakeholders across global and cluster organizations to evaluate and enhance business processes within Global Service.
Conduct ongoing analyses of business processes related to productivity, quality, costs, and time management.
Lead the implementation of business process improvement initiatives and the design of new processes. This includes defining, designing, executing, monitoring, and optimizing business processes to enhance efficiency, effectiveness, and agility.
Implement new service management & IT tools and corresponding processes to support service growth strategy and efficiency. Ensure successful rollout and user training in collaboration with internal and external IT partners.
Act as a single point of contact (SPoC) for SIG Global Service (cluster and global) to SIG-IT and external service providers during cross-functional projects, ensuring service requirements are consistently addressed.
Define the SAP standards for the SAP modules used in SIG service (such as functional location, equipment master data, etc).
Drive excellence amongst the organization by increased utilization of tool landscape provided.
Define and monitor the right KPI’s, incorporate feedback and provide regular progress reporting.
Review, revise, and update existing procedures and policies to ensure continued alignment with business needs.
Maintain strong relationships with external partners, SIG-IT, Cluster Service stakeholders, and all other departments to support effective collaboration and project execution.
Responsible for the service IT tools, ensuring they are continually aligned with evolving market requirements.
You bring these skills, experience & education
Bachelor's degree in business management, project management, or in a related field.
Minimum of 5 years of experience in business process management, preferably within a related industry.
Proven proficiency in service business management tools, such as SAP FSM, ServiceMax, or similar platforms.
Strong analytical and problem-solving capabilities, with the ability to drive data-informed decisions.
Strong collaboration, and communication skills with a track record of effective cross-functional teamwork and stakeholder engagement.
SIG competencies
We are looking for people who are willing to consistently achieve results, even under tough circumstances, employees who create a climate where everyone is motivated to do their best to help the organization achieve its objectives. If you actively seek new ways to grow and be challenged, if you develop people to meet both their career goals and the organization’s goals, SIG is the place for you. To deliver better for our customers, our future colleagues build strong customer relationships and deliver customer-centric solutions. Finally, we are looking for colleagues who build partnerships and work collaboratively with others to meet shared objectives. Are you someone who applies knowledge of business and the marketplace to advance the organization’s goals? Are you someone who can create new and better ways for the organization to be successful? If the answer is ‘yes’, come and join us.
Our promise
SIG is the place for you to build something incredible. We offer competitive compensation and an opportunity to partially work from home. If you join us, you will be part of a globally successful international company, which is leading its industry in sustainability, technology, and more. We think of ourselves as the career launchpad - a place to develop yourself fast with real work, real experience, real opportunities to build skills. You will be part of a highly motivated and dynamic team, you will have personal development opportunities, trainings and coaching opportunities from senior team members. If you show skill and willingness to learn, we'll back you all the way.
About SIG
SIG is a leading provider of packaging systems and solutions for better. We work in partnership with our customers to bring food products to consumers around the world in a safe, sustainable, and affordable way. We are the only packaging system supplier covering carton, pouch, and bag-in-box. Our versatile technology and product innovation capacity enable us to deliver better for customers, for consumers, and for the world. Sustainability guides us, technology empowers us, but it’s the passion and drive of our people that truly enable us to deliver better. Founded in 1853, SIG is headquartered in Neuhausen, Switzerland, and listed at the SIX Swiss Exchange.
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.box { background-color: #f2efeb; border-radius: 10px; padding: 10px; font-family: 'SIG PP Flow', sans-serif; } Contact SIG Recruiting TeamPhone: +49 246 279 1436 Email: recruiting@sig.biz