Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you’re empowered to show up every day as your most authentic self and be a part of something bigger – thriving both personally and professionally. Together, let’s empower people everywhere to live their healthiest lives.

Summary of Position

Under the direction of the Global Service Desk Manager, this position will provide technical and troubleshooting support to employees in need of assistance with their computer hardware or software.  

Essential Duties and Responsibilities

PC/Mac hardware installation & troubleshooting. 

Desktop software installation and troubleshooting for local and remote users. 

Provide Desktop support and problem solving to end-users. 

Tracking of hardware and software additions/changes. 

Create / Update FAQ’s and other technical documentation. 

Participate in creation and editing of IT Support Standard Operating Procedures 

Provide escalation support for Helpdesk Technicians. 

Set up, support, and maintain in-house/remote computer systems, desktops, laptops,

Communicate the issue statuses and resolutions to stakeholders in a timely manner. 

Participate in after hours and weekend coverage as needed.

Supervisory Responsibilities

No

PC/Mac configuration, general network operating systems and network topologies/protocols 

Windows operating systems, Microsoft Office products  and Mac OS experience.

Active Directory user administration 

Remote access technologies (VPN, SSO) 

Disk level imaging solutions  experience.

Knowledge of mobile devices and peripherals. 

Provide user support for Microsoft Office products including Outlook, Teams, Excel, Word.

Participate in after hours and weekend coverage as needed.

Supervisory Responsibilities

No.

Qualifications Preferred for Position

Microsoft certifications

Automated application deployment

Bachelor’s degree in a STEM field

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Why Join Teladoc Health?

A New Category in Healthcare:  Teladoc Health is transforming the healthcare experience and empowering people everywhere to live healthier lives.  

Our Work Truly Matters: Recognized as the world leader in whole-person virtual care, Teladoc Health uses proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care, at every stage in a person’s health journey.  

Make an Impact: In more than 175 countries and ranked Best in KLAS for Virtual Care Platforms in 2020, Teladoc Health leverages more than a decade of expertise and data-driven insights to meet the growing virtual care needs of consumers and healthcare professionals.  

Focus on PEOPLE:  Teladoc Health has been recognized as a top employer by numerous media and professional organizations. Talented, passionate individuals make the difference, in this fast-moving, collaborative, and inspiring environment. 

Diversity and Inclusion:  At Teladoc Health we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position.  

Growth and Innovation:  We’ve already made healthcare yet remain on the threshold of very big things. Come grow with us and support our mission to make a tangible difference in the lives of our Members.  

As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status or pregnancy.