Main Responsibilities · Support sales · Ensure clients and internal operational teams understand the scope of services as per contract, service delivery model and system landscapes. · Analyze and detect possible risks in the service transition workstream and act upon it accordingly. · Define global processes. · Define test strategy and ensure a common understanding and execution of it amongst the project stakeholders. · Implement global service delivery tools. · Ensure project timelines, delivery of quality. · Conduct and manage client facing workshops. · Help client understand the implementation methodology: what are we implementing, when and how. · Onboard Local Service Transition Consultants. · Coordinate and support Local Service Transition Consultants during the local implementations (country level). · The role will involve local country and international travel and time away from home(Respecting the Covid restrictions). Experience and skills · Working experience in HR and Payroll services delivery/operations. · Coordination between different stakeholders within an organization. · Strong communication skills, with previous customer-facing / liaison experience. · Good English, written and verbal. · Highly organizational and analytical skills to oversee large and multiple projects. · Good PC Literacy – Word, Excel, Project and PowerPoint. · Experience in working closely with operational teams on international level. · Ability to manage process/service workshops with multiple customer contacts We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. **DISCLAIMER:** Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. .