**About Human Pharmaceutical Business** With global presence, Boehringer Ingelheim has industry-leading expertise in medicine research and development. We are constantly developing the next generation of medical breakthroughs and successfully delivering innovations to meet the medical needs of the patients we serve in the following key areas of interest: cardiovascular, respiratory, metabolic diseases, immunology, oncology and central nervous system. In the future, we will accelerate the launch of more than 10 innovative medicines to meet the demand of Chinese patients. **The Role:** CFE-hub (Customer Facing Excellence) local lead is a key role in China, being responsible for ensuring proper communication and coordination between local teams and the delivery unit (CFE-Hub). This role will be located in China and is required to have deep knowledge of the country, its landscape and its processes. This role will ensure the proper implementation of the Customer Targeting Engagement Process (CTEP) delivery model enabled by a hybrid team in China and in Spain. **Job Responsibilities:** 1. Act as the primary point of contact between the CFE-Hub and the assigned country. Liaise with the CFE Hub team (in Spain) for platform management and act as the local business owner of system configuration, process/change deployment, and ongoing operational oversight. 2. Liaise data transaction and management – covering responsibilities such as data transformation, downloading/uploading, quality control, and compliance with local standards. 3. Ensure proper communication and coordination between local teams and the CFE-Hub. 4. Possess and applies deep knowledge of the assigned country's landscape, processes, regulations, and compliance frameworks. 5. Focus on innovation to strategically shape and re-define processes and operations at the local level. Drive innovation in the organization by leveraging new technologies, accelerating the transition towards the new solution。 6. Identify growth and improvement opportunities within processes and teams. Assess and audit customer engagement and B&I processes to identify potential caveats. Define and implement solutions to address identified opportunities. 7. Ensure the proper implementation of new solutions and tracking their evolution and impact in the organization as well as being responsible for the adaptation over time. 8. Build and maintain strong relationships at all levels of the organization within its country and with the CFE-Hub. 9. Effectively manage multiple tasks and priorities, demonstrating excellent organizational and coordination skills. **Job Requirements:** 1. Bachelor's degree in Life Sciences, Business Administration, Engineering or a related field. Master's degree preferred. 2. Minimum 9 years of total working experience, including at least 4 years in CFT Excellence management or related sales operations roles, such as customer engagement and bonus & incentives. 3. Familiarity with the local market is required. 4. Experience in team and project management, preferably in international environments 5. Proven experience in CFT Excellence management and B&I or related sales operations roles. Knowledge of sales processes, and CFT Excellence optimization strategies. 6. Local knowledge and expertise. Familiarity with regulations and compliance frameworks. Ability to identify growth and improvement opportunities in processes and teams, as well as the capability to define solutions. Focus on innovation to re-shape processes and operations at the local level. 7. Excellent organizational and coordination skills to effectively manage multiple tasks, stakeholders and priorities. Exceptional communication and interpersonal skills, with the ability to build relationships at all levels of the organization. Analytical mindset, with the ability to guide teams and lead workstreams and to add value across the organization. 8. Skills: CFT Excellence; Analytical mindset; Innovation; Consultive selling; Project management; Communication; Interpersonal skills; Negotiation; Problem solving; Data-driven decision making 9. Language: Fluency in both the local language (Chinese) and full professional competency in English is required; additional languages are a plus. 10. IT: Proficiency level in office suite specially in Excel and PowerPoint. Salesforce based tools and data visualization software knowledge (Power BI, Tableau, …) is a plus. All qualified applicants will receive consideration for employment without regard to a person’s actual or perceived race, including natural hairstyles, hair texture and protective hairstyles; color; creed; religion; national origin; age; ancestry; citizenship status, marital status; gender, gender identity or expression; sexual orientation, mental, physical or intellectual disability, veteran status; pregnancy, childbirth or related medical condition; genetic information (including the refusal to submit to genetic testing) or any other class or characteristic protected by applicable law.