Summary
The Global Services Project Manager will report to the Lifecycle Services and Renew Solutions Enablement Manager. The position will be responsible to drive operational excellence of launching multiple complex service offerings within Renew Solutions. The ideal candidate will demonstrate mastery in launching services and/or products. The Global Services Project Manager will frequently contribute to development of innovative solutions through leadership of large-scale cross-division functional team projects and will be responsible for leading execution of the product roadmap, in partnership with key stakeholders throughout the organization. Those stakeholders would include key partners in Product Management, Services Category, Services Delivery, Marketing, Operations, Finance, Hardware, and other key functions.
Responsibilities
Communicates tactical process decisions and plans, project status, and issues and workarounds, in order to achieve alignment with relevant areas of the business, function, or region.Leads internal projects with medium to high complexity and risk, provides feedback on projects, and conducts post-project evaluations.Represents the needs of the business, function, or region on an ongoing basis to drive process improvements.Collaborates with operational teams and business stakeholders to gather business requirements, support the design of new or improved processes of medium to high complexity, and understand business/customer impact.May collaborate with technology teams and stakeholders to provide prioritized requirements business requirements and driving/tracking of the requirements to communicate status/completion to business requestors.Utilizes and assists others in utilizing standard project management and quality improvement methodologies in process improvement approaches.Establishes processes that are consistent with overall organization objectives and maintains process documentation.Conducts high level and detailed gap analysis for new service introductions.Drives Q2C process development to achieve desired customer journey from ideation to launch.Develop and conducts full end to end testing within new service introductions and improvement releasesDocuments current and future detailed business processes to support the services organizationWork with stakeholders to ensure resource alignment and engagement and to develop in-depth RACI for steady-state services implementationsCreate strategies for process improvement of current launched services
Education and Experience
Knowledge and Skills
Self-starter who can manage ambiguous situationsStrong knowledge of operational functions, programs, and processes.In-depth knowledge of HP operational processes, industry trends, and customer/partner requirements.Operational knowledge of Order to Cash domains including HP logistics, supply chain, finance, and master data, sales operations, and customer support (S4, TMC, Dynamics, etc)In-depth understanding of core HP businesses and the revenue cycle.Excellent communication skills (i.e. written, verbal, presentation), leadership, and influence skills. Mastery in EnglishStrong business experience in multiple process areas with excellent project management and process development skills; ability to drive process improvements using industry standard quality improvements tools and concepts.Strong project management skills such as planning, execution, and implementation.Solid financial and business acumen.Demonstrated ability to provide thought leadership and drive change across functions.Team player with a positive work ethic and values diverse perspectives