Ignite your passion for product innovation by leading customer-centric development, inspiring solutions, and shaping the future with your strategic vision and influence.
As a Global Card Present, Product Director in Small Business merchant services, you lead innovation through the development of products and features that delight customers. As a leader on the team, you leverage your advanced capabilities to challenge traditional approaches, remove barriers to success, and foster a culture of continuous innovation that helps inspire cross-functional teams create groundbreaking solutions that address customer needs.

You will lead a team of product managers across the United States and Canada to roll out new point-of-sale solutions for the small business segment and drive the feature roadmap for our existing solutions in market, including the Chase Point of Sale (POS) terminal, Chase POS mobile app, Chase Card Reader, tap to pay on iPhone, and Chase Mobile Checkout.  

Job responsibilities Oversees the product roadmap, vision, development, execution, risk management, and business growth targets Leads the entire product life cycle through planning, execution, and future development by continuously adapting, developing new products and methodologies, managing risks, and achieving business targets like cost, features, reusability, and reliability to support growth Coaches and mentors the product team on best practices, such as solution generation, market research, storyboarding, mind-mapping, prototyping methods, product adoption strategies, and product delivery, enabling them to effectively deliver on objectives Owns product performance and is accountable for investing in enhancements to achieve business objectives Monitors market trends, conducts competitive analysis, and identifies opportunities for product differentiation Oversees the card present solution for the products noted above, including vision, development, execution, risk management, and coordination of business growth targets Coordinates with the various product organizations to prioritize and sequence product team deliveries against the overall solution need and represent the small business card present solutions to the commercialization and client-facing teams Required qualifications, capabilities, and skills 8+ years of experience or equivalent expertise delivering products, projects, or technology applications in the card present space Extensive knowledge of the product  development life cycle, technical design, and data analytics Proven ability to influence the adoption of key product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management Depth in experience managing business cases, P/L’s Experience driving change within organizations and managing stakeholders across multiple functions Experience with payments product development Preferred qualifications, capabilities, and skills Recognized thought leader within a related field Knowledgeable of industry and other associations and groups who direct standards within the card present space Experience leading the development of card present solutions for the small business segment
 

FEDERAL DEPOSIT INSURANCE ACT:

This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorganChase’s review of criminal conviction history, including pretrial diversions or program entries.