JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

What this job involves  

Key responsibilities include: 

 

Team Leadership and Oversight: Provide strategic leadership and management to the Global COE team and account teams, comprising over 100 employees. 

Financial Accountability: Oversee three Profit and Loss statements (revenue, CI, and budgeting/forecasting) within the global COE (Center of Excellence) team. 

Business Growth: Drive business expansion in alignment with JLL's annual targets and strategic objectives. 

Staffing and Fee Structuring: Determine necessary staffing levels and establish fee structures for RFP responses. Work along side JLL Solutions and Client Growth team’s to keep client attrition to below 11%. 

Product and Operations Coordination: Function as the liaison between the JLL Product and Operations teams to ensure clear communication of needs and expectations. 

Collaboration: Partner with the Occupancy Planning and Management leadership team to maintain a best-in-class service offering. 

Subject Matter Expertise: Act as the global CAD/BIM expert, supporting major CAD and/or CAFM initiatives. 

Innovation: Implement innovative solutions to streamline processes, reduce errors, and enhance overall performance. 

Reporting: Prepare and review monthly billing reports for accuracy and completeness. 

Utilization Analysis: Conduct weekly and monthly utilization analyses to optimize workload and workflow management across teams. 

Relationship Management: Maintain and strengthen the relationship between COE teams and Account OP Leads. 

Internal Education: Develop and execute strategies and campaigns to educate internal JLL audiences on the value of CAD and related services. 

Process and Strategy Development: Design and update global processes, tools, and strategies. 

Goal Setting: Establish annual goals for teams and individuals, create realistic targets and actionable plans, and conduct bi-annual performance reviews. 

Global Collaboration: Collaborate with global colleagues and regional management to drive platform initiatives. 

Client Engagement: Cultivate and maintain relationships with clients and prospects through innovative and engaging methods. 

Every day is different, and in all these activities, we’d encourage you to show your ingenuity.  

Sound like you? To apply you need to be / have: 

Experience 

Extensive professional experience with a top-tier strategy consulting firm and/or global company 

Strong network across Corporate Solutions and Markets 

Strong written communication and presentation skills, to promote ideas and proposals persuasively. 

Exceptional stakeholder management skills 

Proven track record of successfully working with senior executives in the firm. 

Strong organizational and planning skills 

Strong financial acumen and contract negotiation skills 

Ability to build and deliver Scope of Work documents 

Process oriented and analytical mindset 

Director level leadership level minimum, global experience preferred.  

MBA preferred   

Skills 

Leadership Skills: A leader with exceptional communication skills coupled with excellent active listening skills. Ability to clearly articulate messages to a variety of audiences. Establish and maintain strong relationships on all levels of organization. 

Influencing and Teamwork: Ability to influence others and move toward a common vision or goal. Able to work effectively at all levels in an organization. Must be a team player and able to work collaboratively with and through others. 

Project Management Skills: Knows how to effectively structure, staff and manage projects and teams to insure there is clarity of expectation, timely execution, corrective action when needed and successful outcomes. Experienced in managing multiple CAD/CAFM Implementations and Projects simultaneously and remotely 

Analytical Skills: Has a structured approach to problem solving with a natural inclination for planning strategy and tactics. Drives to fix the ultimate root causes to drive sustainable change. 

Character with high perseverance and resourcefulness required to keep driving and finding ways to get the required steps done. Flexible and adaptable; able to work in ambiguous situations. Resilient and tenacious with a propensity to persevere. Forward looking with a holistic approach 

Behavioral Competencies 

Think Big - Thinks strategically, simplifies the complex, solves complex problems, sees the big picture 

Customer Service- dedicated to exceeding client’s expectations, ensuring excellence in delivery are achieved through the right solution. 

Drive Change - Thrives on change, learning agility, intellectually curious, appetite for risks, digital drive 

Helps others - Builds relationships, actively collaborates, helps others succeed. 

Influential – persuasive yet instills confidence among stakeholders, gravitas to drive change and obtain results. 

Connector – can bring together various constituents across the organization to help drive client solutions.  

Thrives in Ambiguity- can navigate through a complex, multi-faceted organization with multiple stakeholders 

Estimated total compensation for this position:

188,000.00 – 225,000.00 USD per year

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .

Location:

Remote –Chicago, IL, Pittsburgh, PA, Washington, DC

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary 

Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination. 

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.