The Global Supplier and Distribution Standards Manager is responsible for delivering Technical Operations for Mexico (and South America's) and supporting the development and implementation of Global Technical Distribution standards across all Platforms . Develops and delivers step change process where relevant to drive continuous improvement in Quality and Food Safety governance and ongoing legal compliance. Ensures Technical compliance gaps are identified and escalated to Supply Chain and Technical Leadership as necessary, and works with Regional Technical contacts to deliver solutions, build capability and provide training for Regions. **Key activities include:** + Responsible for Technical approval and monitoring of locally managed suppliers and distributors escalating risk where appropriate to the Regional Supply Chain, Procurement and Marketing Teams. + Responsible for identification of Food Safety and Quality product risk and ensuring effective management to either, eliminate, mitigate, or escalate to the Senior Technical Operations Manager or Global Head of Technical Operations where appropriate. + Manages supplier performance through Technical KPI reporting and targets, escalating where required to the Senior Technical Operations Manager, Procurement and Marketing team's. + Drives continual improvement of supplier standards through regular supplier reviews, development, implementation, and monitoring of improvement plans. + Delivers seamless Campaign launches with new and renovated products. + Responsible for product specification management and accuracy. + Implements the Technical commercialisation process for regionally developed/launched product. + Responsible for ensuring suppliers deliver consistent product to the agreed specification throughout the product life cycle. + Supports product area Technical IMCR investigations, e.g., Supplier investigation following incidents and consumer complaints including effective Root Cause Analysis with sustainable corrective actions. + Support continued development and enhancement of Costa Global Technical, Supplier and Distributions standards to ensure continuous improvement. + Ensures Technical compliance gaps are identified and works with Regional Technical contacts to deliver solutions, build capability and provide training for Regions where appropriate. + Responsible for identification of Technical risk and ensuring effective management to either, eliminate, mitigate or escalate to the Global Capabilities Manager and Global Technical Director where appropriate. + Drives Technical performance with data driven decisions via metrics and targets, reporting and governance reviews with Regional Supply Chain team. + Ensure standards are in place for approval and monitoring of Global Suppliers, Roasteries and Distribution warehouses **.** **Key stakeholders include:** + Regional business and project managers and business platform leads + Regional Executive team. + Global Franchisee, Supplier & Distribution Standards Manager, Regional Head of Supply Chain, , Regional Technical teams, + Relevant SC, Procurement, Supplier contacts. + External stakeholders and Industry Bodies. **Knowledge- Essential & Desirable** **(Expert understanding)** + _Degree in either Science of Food Science related subject preferable_ + _Formal Food Hygiene and Allergen training_ + _Formal Hazard Analysis Critical Control point qualification level 4_ + _Good understanding of Allergen management in Supply Chain and Stores._ + _Formal training in Quality systems management e.g., IS0 9001, FSCC 2200, BRC Food standard, BRC Distribution standard, IFS Food Quality Management_ + _Product Quality Management_ + _Distribution Quality Management_ + _Experience of working in non UK markets._ + _Experience of overseas travel and managing own travel schedule_ + _Training in basic Food law._ **Skills- Essential & Desirable** **(Expert ability)** + _Strong verbal and written communication skills_ + _Strong IT skills in MS software e.g. , excel, power point, Microsoft forms,_ + _Excellent attention to detail_ + _Ability to work and communicate with people from different levels in the organisation_ + _Ability to think on the spot using all data available at the time._ + _Ability to build strong effective networks across multiple functions and Platforms e.g., Supply Chain, Operations, Safety & Security_ + _Good organisational skills_ + _Ability to coach stakeholders to achieve the desired result without showing frustration._ + _Ability to present findings to stakeholders at all levels of an organisation._ + _Ability to be succinct and to the point_ **Experience- Essential & Desirable** **(Proven expertise)** + _5 years experience of working in a High risk Food production/operation environment e.g. Chilled RTE_ + Track record of working with stakeholders in non UK countries + Experience of communication and liaising with teams across the world. + The ability to work remotely and to be a team player. + Experience of working with multi skilled teams. + Ability to be persistent when requesting information. + Ability to travel worldwide. + Ability to travel to Costa offices. Annual Incentive Reference Value Percentage:15 Annual Incentive reference value is a market-based competitive value for your role. It falls in the middle of the range for your role, indicating performance at target. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.