**This in-person role can be based in Sterling (NA), Loveland (NA), Fellbach (DE), or Kempten (DE), with domestic and international travel up to 20%.** Imagine yourself… + Leading a dynamic team to make a global impact + Thriving in a supportive team environment that inspires you to strive for excellence. + Owning your ambition and fueling your career growth. It’s possible with a role at OTT HydroMet (https://www.otthydromet.com/en/) , where you’ll have the chance to shape the future of your career—and the future of our planet. In a world increasingly focused on how humans can responsibly live within our environment, **OTT HydroMet** , a Veralto (http://www.veralto.com) company, is on the frontlines of creating the critical water and weather solutions that ensure a safer future for us all. By partnering with our customers around the world, we help detect floods, make solar power more efficient, protect the environment, and ultimately save lives. Our collaborative, diverse team is made up of engineers and scientists, marketers and researchers; people who’ve been in the industry for decades or have just arrived with fresh ideas. We’re driven by a love of problem-solving and inventive thinking, and by the unique impact our customers make on people’s everyday lives. Bringing our global team together within our renowned brands affords us unsurpassed strength and expertise in meteorology and hydrology—and gives you the chance to build a meaningful career, with work that makes an everyday impact and a culture that prioritizes your growth and development. With over 146 years of experience learn about how OTT HydroMet is a leading brand in environmental monitoring: _https://www.veralto.com/company/ott-hydromet/_ **We offer:** + Comprehensive Benefits from Day 1: Enjoy peace of mind with our extensive medical, dental, vision and 401k coverage. + Flexible Paid Time Off: Enjoy no tracking or accruals to balance work and life. + Stability and Growth: When you join OTT HydroMet, you're not just joining a company; you're becoming part of Veralto, a global network with 13 operating companies, 240+ locations worldwide, and $5B in revenue. **About the role:** As the **Global Tech Support Manager Hydro & Met** , you will oversee and mentor a team of Hydro and Met technical support associates. Your leadership will guide them to meet annual service targets, align with company goals, and ensure an outstanding customer experience. **In this role, a typical day will look like:** **Lead & Inspire:** + Supervise and mentor a global team of technical support associates. + Engage with sales, marketing, and the full commercial team to design and deliver service growth initiatives that align with the company strategy. + Set clear goals aligned with the company’s annual service targets. + Inspire and develop the team, fostering a culture of innovation and excellence. **Support Our Customers:** + Offer strategic and commercial input in the Service product development process for future technical support and training offerings. + Build a global tech support team that enables us to launch new offerings tailored to solving our customer’s most critical problems. + Enable your team to diagnose issues effectively, offer value-driven solutions, and maximize customer satisfaction. + Continuously identify and implement improvements in support processes and systems. **Knowledge Management:** + Maintain and expand the internal knowledge base, ensuring resources are accurate and accessible. + Standardize processes and document best practices to drive team efficiency. + Ensure the elimination of single points of failure with proactive cross-training. **Technical Expertise & Escalation:** + Act as a key escalation point for complex technical cases. + Manage escalations with a sense of urgency to identify the best path forward for the customer and the business; leverage PSP to reduce escalations over time. + Collaborate with R&D and Service teams to resolve challenging system issues. **Customer Engagement & Training:** + Oversee the design of technical training tailored to customer needs and work with marketing to launch new offerings where we see gaps in the market. **The essential requirements of the job include:** + Bachelor’s degree in Engineering/technical field or equivalent experience + 5+ years of experience in technical support for instrumentation products. + Hydrology and or Meteorology industry preferred but not required. + Experience driving continuous improvement of a technical support team. + Fluent in written and spoken English. Germany fluency is a plus. OTT HydroMet is proud to part of the Water Quality segment of Veralto (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you join Veralto’s vibrant global network of 16,000 associates, you join a unique culture and work environment _where purpose meets possibility_ : where the work you do has an everyday impact on the resources and essentials we all rely on, and where you’ll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career. Together, we’re Safeguarding the World’s Most Vital Resources™—and building rewarding careers along the way. **US ONLY** **:** The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An associate’s position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. The compensation range for this role is $81,000 - $120,000 USD per year. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. US residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Veralto Corporation and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes. The EEO posters are available **here (https://www.dol.gov/agencies/ofccp/posters)** . We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@veralto.com to request accommodation. **Unsolicited Assistance** We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies (https://www.veralto.com/our-companies/) , in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral. Veralto and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.