Roles & Responsibilities

Responsibilities

Responsible for SAP Concur (Travel & Expense) system maintenance activities and development/running of reports for (Travel Bookings, T&E, CTA and Supply Chain Procurement Cards) – USER support & Concur Maintenance from IT. Creation of, tracking and adherence for all required metrics. Point of contact for escalation of Travel & Expense Customer Support. Serve as the lead contact for internal/external audits pertaining to expense report processing and travel bookings. Evaluate current and new process solutions to provide recommended improvements and standardization. Regularly interface with other teams to resolve escalations, system discrepancies and disputes in a timely manner. Develop and implement process improvements to increase efficiency and accuracy of data transmissions, related project initiatives, testing new functionality and supporting system upgrades. Drive ownership of key deliverables across organization wide stakeholders to implement better process design and scalable solutions. Create and maintain SOP process documentation. Assist in developing policies and procedures with effective controls to mitigate relevant process risks as needed. Work with the third-party offshore service provider to improve process efficiencies and service level agreements. Identify and track Key Performance Indicators (KPI) and operational metrics to ensure program objectives are met; ensure transparency and sharing with stakeholders. Collaborate with relevant organization wide stakeholders to understand related Business Process and System Requirements to provide Data / Actionable Insights via relevant Analytics Solutions (Power BI or other data visualization tools). Perform data sanity checks prior to publishing reports. 

Qualifications

3-5 years of experience in the SAP Concur Solutions system (2+ of which must be related to system maintenance/interface/data integrity/trouble shooting/issue resolution) Experience in policy and process development/improvement Experience assessing, designing, and documenting processes including process flows and maps required Experience working with enterprise resource planning systems (ERP) Experience developing and delivering training Highly organized with attention to detail; ability to multi-task between different tasks and projects  Strong problem-solving skills: ability to work will in a fast-paced environment Results-orientated team player; success in working with and across multiple departments of a company Self-Driven with the ability to work with little to no supervision Presentation skills necessary to effectively communicate, update, persuade, and facilitate discussions with all levels of management Advanced proficiency with MS Office Pro Critical Thinker with the desire to challenge existing processes and improve efficiencies. Efficiency with Developing Cognos Report.  BS/BA degree in Business, Supply Chain, Finance, or relevant discipline.  Fluent English

Preferences

Background in Accounting, Finance, Purchasing and/or related field preferred Experience with an internal credit card program used for employee expense and travel card; experience with an online credit card management system (e.g., CitiManager, Works, Payment Net, GCMS, or Major Credit Card Company) Self-directed role – proactive – responsible – add value – self-driven. Experience in 1 area/ willing to gain knowledge. Experience with an internal credit card program used for employee expense and travel card; experience with an online credit card management system (e.g., CitiManager, Works, Payment Net, GCMS, or Major Credit Card Company).