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In this position... 
Responsible for carrying out duties assigned as they relate to system configuration and testing of cost control initiatives supporting current and new SEO related publications (TSB’s, SSM’s, etc.) in addition to current cost controls in the OWS application.    The position requires a basic understanding of the full warranty suite of applications/publications and is expected to achieve customer service levels and business performance goals. Preparation of metrics to support and measure the results of the various controls put in place is a must.