We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves?

In this position... 
Responsible for carrying out duties assigned as they relate to system configuration and testing of cost control initiatives supporting current and new SEO related publications (TSB’s, SSM’s, etc.) in addition to current cost controls in the OWS application.    The position requires a basic understanding of the full warranty suite of applications/publications and is expected to achieve customer service levels and business performance goals. Preparation of metrics to support and measure the results of the various controls put in place is a must.

You'll have…

5+ year automotive experience Root cause identification skills Strong Business & Technical background Ability to multitask and thrive in a fast-paced environment

Even better, you may have…

Experience with Warranty Processes, knowledge of FCSD/SEO/GWO is a plus Proven ability to work in a global environment working with global teams as well as to drive compromises Ability to work with minimal supervision  Exceptional written and verbal communication skills Detail oriented Strong analytic and decision making capabilities Ability to maintain composure in stressful situations Ability to multitask and thrive in a fast-paced environment Project a can-do-attitude This is position requiring the candidate to build deep expertise over time  Strong Business & Technical background in warranty Thorough knowledge of automotive service operations Ability to navigate various Ford systems pertinent to claims evaluation and processing such as: PTS, FMC Dealer, Parts, Labor, Dealer, Pricing systems Familiar with dealership warranty operations

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:

• Immediate medical, dental, vision and prescription drug coverage

• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more

• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more

• Vehicle discount program for employees and family members and management leases

• Tuition assistance

• Established and active employee resource groups

• Paid time off for individual and team community service

• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day

• Paid time off and the option to purchase additional vacation time.

For more information on salary and benefits, click here: https://fordcareers.co/GSRnon-HTHD
This position is a range of salary grades GSR5-GSR8 .

Visa sponsorship is not available for this position. 
Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.

Onsite work of up to three days per week may be required for candidates within commuting distance of a Ford hub location. #LI-Remote   #LI-KH2
 

Work effectively with the local and global teams (IT and business) both within and outside of Service Engineering Operations (SEO) Build expertise in related systems and processes such as Technical Service Bulletins (TSB’s), Special Service Messages (SSM’s), Pre-defined Repairs (PDR’s), Select for Reviews (SFR’s) etc. to ensure the system is well understood Build, test out, deploy and measure effectiveness on new cost controls in OWS Lead or assist with change request definition and testing as improvements and new functionality is rendered Identify new opportunities as you gain acumen in the Ford warranty space that can provide additional cost control measures Establish relationships with policy/legal teams, global and regional teams to ensure the impact of proposed edits is assessed and well understood  Create dealer training material for new functions such as PDR’s and assisting with training as well as managing related feedback Create desk procedures and support the Warranty Assistance Team (WAT), the policy team and the requestor with necessary documentation supporting the initiative Establish global collaboration process as necessary to drive out requirements Other tasks as requested by management