GM, Service Solutions Org, APAC
POSITION
The GM Service Solutions Org, APAC will have full P&L responsibility for gross $30M+ revenue business and lead a regional team of around 100 employees, including managing operations activities for laboratories in the China, Japan, Korea, Malaysia, Singapore, Taiwan as well as the activities of our authorized service providers throughout the region for Tektronix – Keithley – Multivendor service.
This role will report directly to the Vice President & General Manager for the Service Solutions Organization. This role will develop relationships with stakeholders and formulate a long-term strategy to best position the services business for success in the region. This role will be responsible for the management of the Tektronix APAC service operations, including managing the customer service delivery, customer satisfaction, business development & people/talent management. Success will depend on the ability of the leader to develop, plan, and execute thoughtful business strategies to achieve growth in revenues while upholding a strong commitment to talent and building organizational capability. Strong knowledge of transforming a traditional calibration and repair services business into a modernized lifecycle services business is essential to this role. The individual must be an active leader, ready to get involved directly to implement a comprehensive operational and strategic plan
The role is remote in nature, but the candidate will be required to reside within the APAC region. Travel expected to be approximately 25%.
KEY RESPONSIBILITIES
▪ Develop and implement the strategic roadmap for the region, turning clear strategic insights into aligned actions with a focus on prioritization, execution and people leadership.
▪ Manage day-to-day operational and financial decisions and direction.
▪ Develop and refine local policies and procedures to establish, implement and maintain quality service standards, assuring to maximize customer satisfaction.
▪ Manage and establish Authorized Service Providers in the region to improve local service support to customers and partners.
▪ Build on a strong working culture, with an emphasis on establishing the infrastructure for future scale and accelerating customer expansion.
▪ Be a magnet for great talent and build a world class services team to support growth.
▪ Create alignment and build consensus with the cross functional teams.
▪ Comply with company’s policy and rules on business ethics.
IDEAL EXPERIENCE
Commercial Orientation
Ability to work through technical concepts to drive broader business value. Demonstrated track record of building customer loyalty and transitioning initial customer relationships into cascading business value.
People Leadership
Proven track record of attracting, deploying and developing talents; manages performance aggressively by setting a culture of accountability; unifies team around decisions when consensus is not possible.
CRITICAL LEADERSHIP CAPABILITIES
Acting Strategically
▪ Brings new thinking that challenges assumptions and conventional wisdom
▪ Contributes to the development of regional strategy and justifies it with market insight
▪ Describes the trends and evolution of the external market or environment over a 3+ year horizon that
challenge the current regional strategy
Driving Results
▪ Makes process changes to existing ways of working to significantly improve results
▪ Proactively seeks to improve processes, raising quality and productivity through efficiencies or by
implementing best-in-class solutions
▪ Enables higher performance by incrementally improving approaches based on calculated risks
▪ Benchmarks performance of business or function against industry best practices in the region
Building Talent
▪ Makes a thoughtful, balanced assessment of the strengths and weaknesses/gaps within the team
▪ Acts on opportunities to increase the diversity of talent in the team
▪ Changes team members out when they are not contributing as expected
▪ Develops the whole team to maximize overall team effectiveness (e.g. team-building exercises)
▪ Develops robust succession planning for talent across the region
Language Requirements
▪ English and Chinese
ABOUT US
TEKTRONIX
One of the amazing companies within the Fortive portfolio is Tektronix, which is the largest business within the Precision Technologies segment. Founded in 1946, Tektronix has set the standard for designing and manufacturing test and measurement solutions to break through the walls of complexity and accelerate global innovation. Tektronix is the measurement insight company committed to performance and compelled by possibilities. The Tektronix line of products empower engineers to create and realize technological advances with ever greater ease, speed, and accuracy. Tektronix solutions have supported many of the greatest advances of the past 70 years. Health. Communication. Mobility. Space. With offices in 21 countries, the company is committed to the scientists, engineers and technicians around the world who will define the future.
FINANCIAL AND OPERATIONAL HIGHLIGHTS
▪ Fortive ($FTV) is a $7B+ revenue company made up of over 17,000 employees across 50 countries.
▪ Tektronix represent $1B+ of Fortive's overall revenue with 3,500 employees globally.
▪ Tektronix is headquartered in Portland, Oregon.
CULTURE
The Fortive Business System (FBS) – Continuous Improvement Culture
Success at Fortive does not just happen. Fortive has a proven system for achieving it, based on the concept of continuous improvement at the heart of its values. They call it the Fortive Business System (FBS). FBS was born in the mid-1980s, when Jacobs Vehicle Systems, a Fortive company, faced intensifying competition using lean manufacturing principles. This focused improvement initiative exceeded expectations and evolved into a set of best practices and processes now known as FBS.
Fortive Corporation Overview
Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.
We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.
We are a diverse team 17,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.
At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.
At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.
At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating.
Fortive: For you, for us, for growth.
About Tektronix
Tektronix, a wholly owned subsidiary of Fortive Corporation, is a place where people are challenged to explore the boundaries of what’s possible, bringing the digital future one step closer every day. Through precision-engineered measurement solutions, we work with our customers to eliminate the barriers between inspiration and realization of world-changing technologies. We believe that cultivating a deeper sense of loyalty and belonging is key to how we attract and retain our best people. This reality inspires our Inclusion & Diversity vision, We Are More Together, and guides our approach as we all work toward creating great places where our teams work and thrive. Realize your true potential at Tektronix – join us in revolutionizing a better tomorrow!
We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com.
Bonus or Equity
This position is also eligible for bonus as part of the total compensation package.