Connect America and our family of brands, including Lifeline, have helped aging individuals and at-risk populations live safely and independently in their homes for more than 50 years. As North America’s largest independent provider of connected care, we deliver a growing portfolio of innovative technologies that help bridge the gap between healthcare providers, individuals, and their care partners. Our easy-to-use solutions support health and safety in a way that leads to enhanced quality of life, earlier interventions, reduced hospitalizations, and peace of mind for an estimated 10 million lives every year. Together, we are enabling independence and redefining the global home healthcare market.
About the Role
The Go to Market (GTM) Systems Manager is responsible for optimizing processes, tools, and policies across the Commercial organization. By creating data-driven workflows, developing reports and dashboards, and providing support and training, the GTM Systems Manager will help departments better leverage Salesforce and related applications to meet business needs.
ResponsibilitiesProactively develop and continuously enhance workflows and processes to extend Salesforce functionality in support of evolving business needs and goalsConduct discovery calls and translate business problems/needs into detailed user stories and workflow diagramsTranslate user stories into technical requirementsExecute the plan and deliver the solution to stakeholders, OR partner with various internal/external resources to drive delivery through collaborative executionCreate detailed user guides, standard operating procedure documents, and other artifacts to aid in training and enablement of varied and diverse professionalsManage projects from scoping to completion, and coordinate internal/external resources in execution of projectsBuild and maintain a robust suite of reports and dashboards to monitor and report on individual and team KPIs and drive business decisionsDatabase gatekeeper responsible for the management and hygiene of all data in or related to SalesforceMaintain data quality standards and ensure compliance through trainingUpload lists to Salesforce in accordance with data management policyContinuously monitor new data and determine necessary training opportunities for data creatorsManage any third-party tools and services to enrich dataProvide advanced technical support and expertise to end-users of Salesforce and related applicationsWork collaboratively to create process documentation and standard operating procedures that assist in onboarding/training of end-usersCollaborate with Legal/Compliance to develop and continuously enhance contract lifecycle management workflows and tools and identify process enhancement opportunities to decrease redline timeSupport internal controls and security audits and collaborate with appropriate resources on the initiation and potential revision of policies to maintain sustainable best practicesUncover new business opportunities by leading or supporting data analysis initiatives, including but not limited to territory analysis, market penetration analysis, etc.Administer and continuously enhance compensation strategy, workflow, and related toolsIdentify and nurture super users, developing their Salesforce skill set to support daily departmental needs
Experience and Skills:Bachelor’s degree in business administration or related field; Advanced degrees preferredHealthcare industry experience preferredStrong background in Revenue Operations functions, Excel, and project managementSalesforce ADM201 Certification required; additional certifications preferredMinimum 3-5 years' experience leveraging CRM applications to solve business needsStrong analytical skills, with the ability to measure and report on and create narratives around project ROIExperience in implementing and working with third-party tools in the Salesforce ecosystem requiredEffective collaborator with experience working with senior leaders to recommend, plan, and execute organizational initiatives
You Might Be a Good Fit If You:Are passionate about Commercial/Revenue/Sales Operations workCan communicate effectively at all levels of the organizationAre energized by the open exchange of ideas and by building new processes and programsEnjoy diving into sales metrics and using data to tell a storyCan use data to support/make decisions and articulate the business impact of program ideasTake a consultative approach and provide actionable and constructive feedbackAre a strong communicator with a knack for simplifying complex ideas.Thrive in a collaborative, fast-moving environment.