Governance:
● Project Governance - oversight and guidance to ensure that projects are delivered on time, within budget and meeting objectives. Establish project governance framework, define project management practices, and conduct project reviews.
● Policy Development Implement delivery governance policies and procedures, best practices to standardize all processes across the organization (IT security, project management,service management, risk management)
● Risk management - identify and assess related risks and develop strategies to mitigate and manage risk.

Establish process for monitoring and reporting risks to stakeholders and collaborate with BUs to implement risk mgmt controls
● Delivery Performance Measurements - Establish KPIs and metrics to evaluate effectiveness and efficiency of delivery operations. Includes monitoring of SLAs, tracking service performance, measuring process maturity
● Provide detailed Root Cause Analysis (RCA) on identified Escalations or Issues. To be reported on a weekly/monthly basis to Delivery teams and Stakeholders.
● Governance Awareness - provide training and programs to enhance understanding of IT governance principles and practices across delivery and other stakeholders. Promote awareness of policies, standards and processes.
● Stakeholder Management - Communicate to key management stakeholders on salient quality issues and business opportunities
● Training and development - Build and deliver Operational/Delivery Excellence training and coach on business excellence principles

Audit and Compliance:
● Project Audits specific to Operational Procedures such as Project Management, Project Implementation Plans, Project documents, Delivery Excellence activities, and the like.
● Annual audits on compliance/adherence to company policies (BCP, Data Privacy) ISO 27001
● Internal Audit, tracking of OFIs, action items, audit plans and checklists
● CMMI Compliance Audit, tracking of action items, continual improvement and coordination with external auditors
● TMMICompliance Audit , tracking of action items, continual improvement and coordination with external auditors