About the Role: Grade Level (for internal use): 07 S&P Global Market Intelligence The Role: Graduate - Client Success Analyst The Location: London, United Kingdom The Team: The Fixed Income Client Success team is composed of global experienced professionals. We are looking for a recent graduate to join the London team as a Client Success Analyst. The clients you will be supporting are the world’s largest banks and other financial institutions. The team is collaborative, hard-working and the work changes daily. You are responsible for a successful customer journey and touch points that create long term client engagement, driving adoption, retention, user/usage growth and supporting strategic objectives on the account level. The Impact: You will be interacting with our clients daily and therefore serve a crucial link between our commercial and technical teams. Your interactions with the client will reaffirm and strengthen the organizations relationship with existing accounts and their decision to work with S&P Global. Through delivering a positive overall client experience and driving increased client adoption, this role will educate and spread awareness within our client base. These efforts are a key factor in revenue retention and growth. What’s in it for you: This role offers incredible growth opportunities: it’s a foot in the door to expose the successful candidate to a variety of different teams and business processes. For example, software development and support, sales, product management and implementations. We are looking for someone to grow with the company by not only evolving your client relationship skills, but also your industry and product knowledge to help clients get the most value from our market leading solutions. This will pave the way for the successful candidate to expand their career and benefit from our continuous development of employees. Responsibilities: Monitor all client inbound requests via our case management email system and telephony hotlines to address deals and support requests in a timely manner, in coordination with the global support team (US, EMEA and HK) Serve as a direct conduit for all sell-side and buy-side clientele, across all facets of client service and application support Host client meetings to assist with training, product demos and transactional support Producing scheduled and/or ad-hoc reporting deliverables in a timely and accurate fashion Trouble-shoot client issues to pinpoint root cause and remediation steps Partner with Product Build teams to prioritize, track and resolve production issues, to extinguish client interruptions Partner with Product Specialists to share client feedback and understand strategic road maps Partner with Professional Services with client onboarding events to ensure proper training and user access Keep abreast of market & regulatory changes that impact service activities, and adapting new team policies/procedures as needed Cross-train with global counterparts to ensure depth of application knowledge and client coverage What We’re Looking For: A recent graduate with a willingness to develop and help others Bachelor’s degree and/or equivalent either already achieved or expected to achieve by summer 2025. Proficient in MS Office Suite, and a strong knowledge of internet applications Interest in the financial markets Excellent written and verbal communication skills, with the ability to adapt to all levels of management and clientele Exceptional interpersonal skills that encourage healthy dialogue and trusted client relationships Good organizational and time-management skills to adhere to deadlines and deliverables Ability to work independently while still interacting within an integrated team structure Right to work requirements: this role is limited to persons with indefinite right to work in the UK. About S&P Global Market Intelligence At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction. For more information, visit www.spglobal.com/marketintelligence. What’s In It For You? Our Purpose: Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world. Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress. Our People: We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global. Our benefits include: Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference. For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries Diversity, Equity, and Inclusion at S&P Global: At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation – Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn’t stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all. ----------------------------------------------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.  US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf ----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP203 - Entry Professional (EEO Job Group) Job ID: 309088 Posted On: 2024-12-10 Location: London, United Kingdom