About the Role: Grade Level (for internal use): 07 S&P Global Market Intelligence The Role: Graduate Client Support Analyst, EMEA The Location: London, United Kingdom The Team: The Graduate Client Support Analyst will be part of the EMEA Client Success team for the Research, Sales and Trading (RST) business line. Client Success is a critical function within our organization as we are responsible for managing all non-commercial aspects of client relationships. RST comprises a unique set of workflow and data solutions and in EMEA we have a broad and diverse client base, including some of the region’s largest banks and financial institutions. We place great emphasis on building and maintaining strong relationships with our clients. We collaborate closely with Client Success teams in other regions and with other departments including sales, commercial strategy, product development and technical support. The Impact: Client Support is a key part of the Client Success organization, and it is the foundation for ensuring that each of our customers has excellent experience working with our company and with our products, day in day out. Client Support analysts are the face of S&P Global and therefore the impression they leave on our clients matter and must be top notch. S&P Global is a client-centric organization and we pride ourselves on the exceptional client service our team provides. What’s in it for you: Opportunity to become an expert in the RST suite of products - workflow and data solutions relied upon daily by thousands of professionals globally in key financial markets Gain client-facing experience early on Collaborate and network with a broad range of internal teams, based locally as well as in other regions. This is an entry-level role but there are many career development opportunities for high performing individuals. Examples of onward career pathways which are typically open to RST Client Support Analysts include Client Engagement, Sales, Product Development and Commercial strategy. Responsibilities: Resolving clients’ inbound queries Providing client training Supporting Sales with pre-sales activity Liaising between clients and internal departments Documenting client interactions What We’re Looking For: Key qualifications: Minimum 2:1 (or equivalent) bachelor’s degree – either already achieved or expected to achieve by summer 2025. Proficiency in MS Office applications Key Soft Skills: Interest in pursuing a career in financial markets and/or FinTech Previous experience in a customer-facing role Excellent verbal and written communication skills Excellent organizational and multi-tasking skills Confident and friendly manner Fluency in any European language(s) would be advantageous, but not required Right to work requirements: this role is limited to persons with indefinite right to work in the UK. About S&P Global Market Intelligence At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction. For more information, visit www.spglobal.com/marketintelligence. What’s In It For You? Our Purpose: Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world. Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress. Our People: We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global. Our benefits include: Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference. For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries Diversity, Equity, and Inclusion at S&P Global: At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation – Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn’t stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all. ----------------------------------------------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.  US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf ----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP203 - Entry Professional (EEO Job Group) Job ID: 309150 Posted On: 2024-10-30 Location: London, United Kingdom