Essential Job Functions/Duties:

Be thoroughly familiar with the menus, ingredients and methods of preparation for each dish, as well as hours of operation for all food and beverage outlets. Collect orders from the kitchen, ensure they have been prepared correctly, promptly and efficiently deliver to the guest's room. Ensure orders are delivered accurately and in good condition, check for condiments, requests by guests that is noted on the ticket. Communicate any issues or delays that arise and resolve problems efficiently Aware of all amenities to ensure they are set-up and delivered on time. Consistently deliver courteous and professional service. Maintain thorough knowledge of the hotel and room layouts. Knowledgeable about the resort and its amenities. Knowledgeable about the daily schedules and events at the resort. Fulfill all functions as required by management. Be aware of all liquor laws as well as company and departmental policies regarding consumption of alcoholic beverages. Keep a track of delivery orders, fill out the log Make backups of ranch, butter, sour cream. Fill the to go area with silverware, soufflé cups, to go condiments Do daily inventory of paper goods and notify the MOD of items running low. Be thoroughly familiar with all standards of proper service etiquette and practice these standards throughout the guests dining experience. Maintain high standards of cleanliness (personal appearance, equipment and facility) at all times. Work well with food and beverage teammates and support departments. Keep work area and equipment clean and organized at all times. Ensure room service area is clean and organized, and that all equipment is functioning properly, report any problems to the Restaurant Manager. Maintain a positive work atmosphere by acting and communicating in a manner that enables getting along with guests, co-workers, and management. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Work as a backup personnel to pack takeout orders Stand, sit, or walk for an extended period of time.

 

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