Job Title:

Greek speaking Customer Service Representative

Job Description

We are recruiting Customer Service Representatives for our clients, some of the top players on the global market in industries such as tech, finance, media, healthcare, travel, and more. Join our team of #GameChangers in Athens and bring out your communications skills

Why join us

Are you passionate about delivering a unique customer experience and have a natural drive to help people? Then join our fun-loving, multicultural team of #GameChangers at Concentrix Greece and use your communications skills in Greek.

No two days will be the same as you’ll provide valuable and memorable experiences to a wide range of customers for our clients.

What you’ll be doing:

Manage inbound calls, emails, or live chatsIdentify and assess customers’ needs to achieve satisfactionBuild sustainable relationships of trust through open and interactive communicationProvide accurate, valid, and complete information by using the right methods/toolsMeet personal/customer service team targets and call-handling quotasKeep records of customer interactions, process customer accounts, and file documentsFollow communication procedures, guidelines, and policies

Requirements:

Proven customer support experience or experience as a client service representativeFluent in GreekGood level of EnglishStrong focus on customer needs and understanding of how customers can behaveStrong communication, problem-solving, and active listening skillsStrong written skillsAbility to multitask, prioritize, and thrive in a fast-paced and target-driven environmentSense of ownership and pride in your performance and its impact on the company’s success

What we offer:

Indefinite contractCompetitive remuneration package (14 Salaries/year)10% monthly performance bonusDaily meal voucher in Up Hellas MastercardPrivate health insurance + Dental CareOpportunities for international Career through the International Mobility programA challenging working environmentEmployee eventsFree gym, well-being activities, and a rooftop cinema with Acropolis viewsEnjoy with your co-workers your lunch break at our new Restaurant

You appreciate our values of recognition, integrity, unity, and commitment, and you are eager to create the \"wow\" too. More than your background, it is your motivation and your personality that will make you part of our fun-loving community.

Please note that non-EU residents must have a valid work permit in Greece to be considered for employment.

Concentrix Hellas is an equal-opportunity employer

Concentrix considers diversity a fundamental resource and offers everyone access to employment opportunities, regardless of gender, age, religion, ethnicity, or any other classification protected by applicable national laws.

Location:

GRC Athens - Minwos 10-16

Language Requirements:

English, Greek (Required)

Time Type:

Full time

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