Overview How You’ll Make an Impact This is a one-year maternity cover as the Senior Director of Client Service, you will be responsible for driving revenue growth, deepening client relationships, and elevating the performance and strategic maturity of the client services organisation across Epsilon’s APAC operations. This role blends strategic leadership with hands-on execution and is central to delivering value across Epsilon’s product suites including Accelerate and Epsilon Tech, in a unified, scalable way. You will lead a high-performing team, deliver operational excellence, and act as a senior point of contact for key accounts. Your ability to align client needs with business goals, foster collaboration across global teams, and unlock commercial growth opportunities will define success in this position. What You’ll Achieve Strategic Leadership Define and execute a cohesive client services strategy that supports long-term business growth across APAC. Unify and streamline service delivery models across Epsilon Tech and Accelerate to ensure consistency, scalability, and operational excellence. Partner with regional and global leadership to align client service goals with overall business priorities. Client Relationship Management Build and nurture trusted relationships with key clients; serve as the senior escalation point to ensure swift resolution of challenges. Ensure consistent delivery of high-impact, data-driven marketing solutions that drive measurable results and ROI. Act as a strategic advisor to clients, offering insight-led recommendations based on business goals and market dynamics. Team Leadership & Development Lead, mentor, and scale a high-performing client services team, fostering a culture of collaboration, continuous improvement, and accountability. Monitor and manage team performance, KPIs, feedback, and growth pathways. Revenue & Commercial Growth Partner with Sales and Marketing to identify and deliver upsell, cross-sell, and expansion opportunities across the mid-market and strategic enterprise portfolio. Analyse client data and performance metrics to uncover opportunities for increased value delivery. Ensure commercial strategy is embedded into client services workflows to drive retention and growth. Operational Excellence & Process Improvement Evaluate and enhance internal workflows, systems, and templates (e.g. QBRs, renewal decks, sell sheets) to maximise efficiency. Implement best practices across markets, teams, and verticals, drawing from both industry standards and internal successes. Foster alignment across global departments, including Product, Engineering, and Analytics. Reporting & Communication Deliver regular performance updates, risk assessments, and growth plans to senior leadership. Champion the voice of the client across the business, ensuring client feedback informs strategic decisions and innovation. Who You Are A seasoned strategic leader with 10+ years of experience in client services, account management, or customer success within MarTech, AdTech, or digital marketing. Confident operating in a matrixed, global organisation with complex product ecosystems and high-growth environments. A commercially-minded operator who understands the levers of client revenue growth, ROI, and renewals. Skilled at building high-trust relationships with senior stakeholders and clients alike. An operational thinker with the ability to balance vision with scalable process design and tactical execution. Passionate about growing people, unlocking potential, and creating a high-performance, client-first culture. What You’ll Bring With You Proven Leadership in Digital Marketing: Demonstrated success in driving client growth and revenue through innovative digital marketing strategies. Deep Expertise in Account Management: Strong ability to manage and optimise client portfolios, deliver data-driven solutions, and enhance client relationships to achieve business objectives. Strategic Vision and Business Acumen: A keen understanding of market dynamics and a passion for identifying opportunities that maximise ROI and drive growth. Inspirational Team Leader: Experience in fostering a culture of continuous learning, collaboration, and accountability, while mentoring and empowering team members to reach their full potential. Proactive Problem Solver: Skilled at recognising and addressing performance issues, enabling teams to consistently achieve and exceed goals. Operational Excellence Advocate: Expertise in optimising processes for efficiency, scalability, and productivity, and in implementing best practices and tools to enhance client service delivery. Change Agent: A track record of driving innovation and process improvement that strengthens both team performance and client outcomes. Strong Interpersonal and Communication Skills: Ability to build robust partnerships with cross-functional teams and senior leadership to ensure alignment and seamless collaboration. Commitment to Excellence and Innovation: A dedication to maintaining Epsilon's reputation as a leader in digital marketing, supporting sustained growth and long-term client partnerships. Click here to view how Epsilon transforms marketing with 1 View, 1 Vision, 1 Voice. Additional Information Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we’ve provided marketers from the world’s leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels. Epsilon’s comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world. Epsilon has a core set of 5 values that define our culture and guide us to create value for our clients, our people and consumers. We are seeking candidates that align with our company values, demonstrate them and make them meaningful in their day-to-day work: Act with integrity. We are transparent and have the courage to do the right thing. Work together to win together. We believe collaboration is the catalyst that unlocks our full potential. Innovate with purpose. We shape the market with big ideas that drive big outcomes. Respect all voices. We embrace differences and foster a culture of connection and belonging. Empower with accountability. We trust each other to own and deliver on common goals. Because You Matter As an Epsilon employee, you deserve perks and benefits that put you and your wellbeing first. Our benefits encompass a wide range of offerings, including but not limited to the following: Time to recharge: Additional 5 days annual leave each year after 2 years Family Wellbeing: Parental leave policy with up to 18 weeks paid primary carer leave and generous secondary carer benefits based on service Plus additional 5 days paid carer leave to care for your little ones without having dip into your personal leave Work Your World program: enabling employees the flexibility to work from anywhere in the world for up to 6 weeks per year. Rewards and recognition: Shop our rewards store front when you receive points Extra Perks: Hybrid work arrangements, Gym memberships, Learning & Development opportunities, Employee wellbeing programs (all-in-one psychological, medical & safety needs) *Epsilon benefits are subject to eligibility requirements and other terms. If you don’t tick every box in this ad, please don’t rule yourself out. Research suggests that women and other people in underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who share our values of inclusion, collaboration, adaptability, fearlessness, and integrity, rather than ticking boxes – so if this role resonates with you, please apply. Diversity. Inclusion. Equity. More than just words, these are part of our DNA. At Publicis Groupe we are committed to the inclusion and recognition of all people; regardless of race, age, culture, ability, ethnicity, gender identity or expression, sexual orientation, marital status and religious affiliation. We believe that to deliver the best solutions to our clients, our people need to reflect the diverse communities in which our clients operate in. We value diversity and the skills, knowledge and experience that difference brings to our culture and solutions. Uniqueness is powerful; without it we wouldn’t be where we are today. So be you – we like it that way. We are committed to providing reasonable adjustments for people with disability or those that require additional support throughout the application process.  If you need any assistance or adjustments, please contact us via recruitment@publicisgroupe.com - your personal information will be kept confidential. #LI-JD1