Who we are...
Ciox Health merged with Datavant in 2021, creating the nation's largest health data ecosystems, powering secure data connectivity on behalf of thousands of providers, payers, health data analytics companies, patient-facing applications, government agencies, research institutions and life science companies. The combined company is focused on improving patient outcomes and reducing costs by removing impediments to the secure exchange of health data. Ciox, a Datavant company will offer the ability to access, exchange, and connect data among the thousands of organizations in its ecosystem for use cases ranging from better clinical care and value-based payments to health analytics and medical research.
What we offer…
At Ciox Health we offer all employees a place to grow and expand their current skills so that they can not only help build Ciox Health into the greatest health technology company but create a career that you can be proud of. We offer you complete training and long-term career goals. Our environment is what most of our employees are the proudest of and our Architecture Group is comprised of some of the brightest and most talented individuals. Give us just a few moments to explain why we need you and hope you will help us change how the health Industry manages its’ medical records.
What we need…
This position is responsible for making outbound phone calls and building relationships with assigned medical providers to obtain required medical charts on behalf of our clients. As a grouping agent, they will have the capability to group similar orgs and schedule a Field Technician to go to the site to retrieve the medical charts.
Responsibilities· Researching Providers and locations online.
· Responsible for grouping and matching sites (Splitting Members and Providers).
· Scheduling Field Technicians for required chart review scanning.
· Contact assigned medical providers by phone.
· Use call scripts to encourage medical providers to send in charts via fax or mail.
· Respond to questions or concerns from provider offices.
· Follow-up on initial contacts.
· Complying with HIPAA (Health Insurance Portability and Accountability Act) ensuring the right to privacy for patient’s records
· Log all call transactions into the designated computer software system.
· Meet minimum call volume and quality requirements for the position; adhere to daily and weekly call goals as directed
· Accurate record keeping and data management.
· Maintain an excel spreadsheet of daily work as directed.
· Building relationships with Provider Offices to ensure service level agreement are met
· The employee must be able to follow Company policies; receive directions from others; work effectively with co‐workers in a constructive and positive manner; listen to and objectively consider ideas and suggestions for improvement; keep others informed of work progress, deadlines, or other pertinent issues; address problems constructively to find acceptable solutions; keep commitments; and always respect the diversity of the Company's work force in actions, words and deeds.
· Other assigned duties as assigned
Qualifications· 1 year of Call Center Experience, outbound call and/or sales call experience.
· Demonstrated understanding of medical terminology.
· Exceptional accuracy and attention to detail.
· Strong verbal and written communication skills in English.
· Telephone skills including the ability to speak clearly with a pleasant and professional tone.
· Able to interpret and communicate information accurately.
· Possess good judgment, patience and diplomacy.
· Ability to work in fast-paced, results-based environment.
· Intermediate computer skills including Windows based applications (Word, PowerPoint, Excel and Outlook) including the ability to work with CIOX web-based medical record applications.
· Flexibility with working hours, which may include hours outside of normal scheduled work hours.
To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Ciox Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.
For remote work, this position requires that you provide a high-speed internet connection, subject to applicable expense reimbursement requirements (if any), and a work environment free from distractions.
With very limited exceptions (medical conditions or sincerely held religious beliefs that prohibit you from getting the vaccine), one of the requirements for this job is that you be fully vaccinated against COVID-19.
*Except for states where legally prohibited to enforce mandates.
Pay ranges for this job title may differ based on location, responsibilities, skills, experience, and other requirements of the role.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
This job is not eligible for employment sponsorship.
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