Position Summary: The Group & Advance Sales Representative is a temporary part-time position that supports the Group & Advance Sales business through customer service and administrative tasks. Specific Duties & Responsibilities: · Provide exemplary customer service to all clients while ensuring revenue is maximized. · Answer Group Sales telephone lines and respond to email inquiries. · Sell adult group tickets to Tour Operators, Garden Clubs, and other related organizations. · Enter reservations into the ticketing system – send confirmation and invoice to client. · Collect and process payments – follow up on unpaid invoices. · Enforce all payment and cancellation policies – issue credits and refunds. · Assist with scheduling and confirming tour guides based on the needs of the client/group. · Meet and greet groups, review itinerary and Garden offerings. · Scheduling of group dining and provide catering form to the Garden’s caterer as required. · Oversee group sales events, coordinating with various departments for set-up and execution. · Help grow the business by assisting in outbound sales campaigns to past visitors and prospects. · Additional duties as assigned by management. Qualifications: + Must be available to work weekends + High School diploma required; some college preferred + Excellent interpersonal and communication skills required; proven ability to maintain effective working relationships with all levels of management + Strong working knowledge of Microsoft Word and Excel required, knowledge of ticketing systems/and or database systems a plus. + Strong analytical, time management and organizational skills, attention to detail, and ability to manage multiple projects in a fast-paced, deadline-driven environment. + Previous customer service experience desired + A valid driver’s license is preferred. + Ability to move 30 lbs. Baseline work schedules: Varies. Must have open availability on weekends. Pay rate: $18- $20 per hour If you require an accommodation for any part of the application process, please notify the Human Resources department at HR@nybg.org . EOE/BIPOC/F/Persons with disabilities/Veterans