The Role
We’re looking for a User Experience Design, Group Chapter Leader to manage a team of managers and designers. As a Group Chapter Lead, you’ll be critical in making connections between our design organization, and the business to drive innovation and deliver best-in-class digital experiences that instill confidence in our customers. You are committed to developing your own expertise and knowledge to bring the latest thinking to your role to empower others with that knowledge.
In this role you will be providing product design strategy and creative leadership for Fidelity Institutional business unit.
Some key responsibilities:
· Supporting key UX organizational objectives and acting as a change agent to drive significant transformation across product teams
· Identifying and developing strategic design opportunities to drive product and business strategy.
· Collaborating across functions to make pragmatic decisions to increase our speed to market while upholding the quality of the experience so that teams can build towards a better future
· Aligning work of individual teams to broader customer journeys.
· Solution-focused mentality that deliberates and debates challenges in a positive way that gains alignment with others
The Expertise and Skills You Bring
· 10+ years of UX design management experience, including skills in coaching design teams to their highest potential. Experience managing managers a plus.
· Experience identifying and acquiring talent needs; and resource planning across large organizations
· Unwavering curiosity to ask why and dig deeper to understand the root causes of any ambiguous customer problem
· Intellectual humility that allows you to see beyond cognitive biases and take in multiple perspectives
· A strong presenter and communicator that brings the future vision to life and motivates people to do outstanding work
· Familiarity with the value of design systems, understand reuse and scale, and know when to contribute to make them better
· You continuously improve and encourage an agile way of working
· You have foundation of technical development (software engineering) and architecture of digital products
· You understand at the core of a strong team is trust, adaptability and resilience.
· You have a powerful impulse to improve existing designs, invent new experiences, and perform better than our competition
Additional requirements specific to the Group Chapter Lead, FI role
Established leader
· Deep understanding of Institutional Wealth Management Services, with the ability to drive end to end strategy across platforms and technologies.
· FI provides investment insights, strategies and solutions, as well as trading and prime brokerage services, to a wide range of wealth management firms, asset managers and institutional investors – subject matter expertise is preferred.
· Proven track record collaborating with senior level leaders toward successful business outcomes
· Has effectively led large scale change initiatives, showing ability to be a catalyst for change
· Strategic thinker who can drive a data-driven future-state vision while delivering on near-term KPIs
· Successful history of demonstrating strategic partnership to the business and bringing the business strategy to life through experiences
· Relationship builder / unifier who can successfully navigate the needs of multiple stakeholder groups
· Demonstrates a cross enterprise mindset -- thinks beyond one business unit and considers our full ecosystem of channels and capabilities
The Team
This role supports Brokerage at Fidelity, a group that helps a wide array of customers with services like wealth management, retirement planning, brokerage services, workplace plan administration, college savings, and financial planning and engagement programs. This role also supports Fidelity’s User Experience Design team, a group that delivers simple and accessible digital experiences to its customers.
The base salary range for this position is $124,000-$262,000 per year.Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.
Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation.
We offer a wide range of benefits to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.
Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.
Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.
Certifications:Company Overview
Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money.
Join Us
At Fidelity, you’ll find endless opportunities to build a meaningful career that positively impacts peoples’ lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees’ Choice Award, we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don’t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you’ve always imagined.
Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Having the majority of our associates work onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most roles listed as Hybrid will require associates to work onsite all business days of every other week in a Fidelity office. This does not apply to roles listed as Remote or Onsite.
At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document, and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.
We invite you to Find Your Fidelity at fidelitycareers.com.
Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations@fmr.com.