Join the Intuit Customer Success team as a Group Manager of Customer Success in our Expert Network, leading the Accountant Support team. We are on a mission to be the No 1 partner to accounting professionals, powering the success of their clients worldwide. As an Expert Network we’re looking to grow our team of talented individuals to help optimize our greatest resource, our people. You’ll be pivotal in delivering an awesome service experience for our highest value customers through our Quickbooks Accountant Premium and National Accounts support, to empower Accountants who in turn enable the prosperity of our Small Businesses customers.

Our approach to customer success is ever evolving, and is always focused on achieving the highest levels of customer satisfaction. We do this through customer-focused thinking, which will significantly impact our customer retention and growth, and therefore increased revenue. We are deeply customer obsessed and solve for customer pain through data driven insights and an innovation mindset. The Expert Network teams are at the core of this as we innovate, experiment, learn, pivot, and scale.

The Role

In this role, you will be part of a leadership team that is at the center of creating a world class professional organization and an environment that facilitates our experts in doing the best work of their lives. In this role, you will lead a team of our Senior Managers in the Quickbooks Accountant team with an extended leadership team of managers and their experts. You will be the advocate and voice of this growing team, and a key leader in scaling support for new and existing offerings. You will be accountable for driving performance across multiple expert teams with efficiency and rigor, leading change management, advocating for platform improvements, as well as coaching your leaders to deliver on new levels of support and engagement with our Accountants.  This role will involve collaboration across multiple teams, and require up to 25% travel.