WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Operational Management:Oversee daily operations and ensure that all processes and services are delivered efficiently and meet client requirements.Monitor performance metrics and implement strategies to improve productivity, quality, and client satisfactionEnsure adherence to established policies, procedures, and service level agreements (SLAs).Responsible for ensuring financial metrics are met month on monthTeam Leadership and Development:Lead, mentor, and develop team leaders and staff, fostering a positive and collaborative work environment.Conduct regular performance reviews, provide feedback, and create development plans for team members.Client Relationship Management:Serve as the primary point of contact for clients, addressing any issues or concerns promptly and professionally.Build and maintain strong client relationships to ensure long-term satisfaction and retentionRegularly communicate with clients to provide updates on performance and discuss potential improvements.Strategic Planning and Execution:Develop and implement operational strategies to achieve business goals and drive continuous improvement.Collaborate with senior management to set objectives and develop plans to achieve them.Identify opportunities for process optimization and cost savings.Compliance and Risk Management:Ensure compliance with all regulatory requirements and internal policies.Identify and mitigate operational risks to protect the company and clients.Conduct regular audits and implement corrective actions as needed.Reporting and Analytics:Prepare and present regular reports on operational performance, client satisfaction, and financial statusUtilize data and analytics to identify trends, make informed decisions, and drive improvements.Travel domain knowledge requiredUnderstanding financials ( Budgeting, Operating Margins delivery, etc )Good with MS officeClient managementDelivery of Service levels

Graduate (10+2+3) years Proven experience in a managerial roleStrong leadership, communication and interpersonal skills.Excellent problem solving and decision-making abilities.Experience in Managing Travel Focused servicesAttention to detail.Language known - English, Hindi, Telegu (Mandatory).