WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.
Job DescriptionRole: End to End Training Ownership: Will be responsible with end to end activities including; hiring, pre-process, process, nesting, floor activities related to training.People Management: Should be able to identify EWS (Early Warning Signals), provide feedback, create coaching environment for deputy manager, trainers and trainees Key Accountability.Training Performance: End to end responsibility of training deliverables like throughput, certification, early production performance, etc.Performance Management: Should have excellent knowledge of training deliverable, metrics data analytics. Should be able to review training performance with Assistant Manager & Deputy Manager reporting to them and ensure action plan is created and followed to improve performance.Escalation Management: Should be able to manage all internal and external escalation.Client Management: Should be able to manage client communication with clients, which will include reports, reviews, audits, etc.Reporting: Ensure all training reports including internal stakeholder and clients should be shared on time accurately.Review: Should be able to create review decks, present them and maintain action registry for closure of open items.Content Review: Should be able to direct the team conduct accurate TNI (Training Need Identification) and make changes in training plan accordingly.Knowledge Management: Ensure floor agents go through timely monthly check, floor refreshers, etc.Stakeholder Management: Should be able to manage internal communication with peers, stakeholders.Coordination: Coordination within and outside team to ensure activities and run smoothly. Audits: Should be able to manage all internal and external audits.Special Role Requirement: -
Excellent working knowledge of all MS Office tools like Excel, PPT, etc.LEAN/YB/ GB certification Preferred.Team & multi location handling experience preferred.Excellent written and verbal communications.Work Experience:Travel Experience: - Up to 3 Years – Desirable.Online Travel Agency Experience: + 1 Years – Desirable.Training Experience: Should have sound understanding of training function.Team Management: 2/3 + Years.QualificationsAny Graduate/ PG/ MBA.IATA / UFTA certification preferred.Additional InformationRole: - Team Role / Client Facing Role.Shifts – US/UK Shifts.