You will be responsible to own the operations function of the risk and compliance practice. Driving strategic approach in managing the entire account to optimally deliver the services as per the contractual obligations. You will also be responsible for revenue generation along with stakeholder management/client relationship. Be well versed with KYC and AML processes at an SME level.Structure and execute all training requirements from new and existing accountsEnsure robust compliance reporting for training function at an analyst levelCreate approved QC/QA plans and agree with clientsDevelop the QC/QA process where required to be compliant with requirementsDrive quality improvements by creating action plans based on RCA Manage accountability plans and PIPsReview and update policy and procedure documentsCreate robust quality reporting with error trend analysisSuggest/implement process improvement ideas and drive the culture in the teamAdapting the organizations culture and driving the entire team towards client centric culture of growthEnsuring effective resource management (people, technology and infrastructure)