WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Adherence of Quality SLAsDesign the Sampling Strategy for the processMonitor process quality check auditsEnsure completion of the Internal and External Calibration sessionsEnsure that Frequency and Event based feedback for the team is completePreparation of Quality Standard Documentation for the process and update it on a regular basis with regards to any changesEnsure all quality related reports and SLAs are being published per defined timelinesAssist the Operations team in the customer compliant and resolution process for the teamsComplete the regular performance review with the team of QAsCompile MIS for all teams handledSupport the management in review of employee performance based on data with areas of developmentEnsure that the QA process meets the ISO ComplianceDrive Continuous improvement initiativesDrive best practice idea sharingAchieve QNS target through Quality InitiativesIdentify Training needs for the process and Quality teamAttend Training as per BPET roadmap for self developmentCompletion of Yellow Belt Role RoadmapDrive six sigma and LEAN projects in the teamTo mentor the White Belt projectsTake vertical level initiativesDevelop and maintain Client and internal stakeholder relationship

Graduate, Lean, six sigma awareness, Transaction Quality