Technique (PTY) LTD t/a Nashua Botswana an Information Communication Technology (ICT) company focused on providing office automation, products, and services to a broad spectrum of clientele, both private and government, has a vacancy for the position of Group Operations tenable in Gaborone, Botswana. 

 

Group Operations 

Reporting to the Managing Director, the incumbent will be responsible for providing strategic leadership and direction for our Sales and Operations services. Your focus will be successfully managing client relationships, meeting, or exceeding client expectations, and working to ensure effective operational solutions and service improvements.

 

Purpose of the Job

Working with the executive team to develop a sales department strategy aligned with company goals. Developing and maintaining effective relationships with existing clients and identifying potential new clients within each client’s industry. Coordinating sales activities with marketing activities to ensure that both departments are working together to achieve common goals. Interacting with external vendors to ensure that all vendor contracts are signed, terminated as needed, and renewed on time. Managing employee performance as it relates to sales goals by providing feedback, identifying training needs, and offering support where needed. Developing strategies for improving sales performance through increased sales volume or higher margins on existing sales. Analyzing data from various sources—including metrics from internal software, website statistics, call logs, emails, etc.—to identify trends or opportunities for improvement. Planning and coordinating events such as trade shows, conventions, and webinars. Using technology solutions to track leads and manage customer relationships.

 

Essential Functions & Main Duties

Achieve or exceed quarterly and annual sales targets by managing a team. Create, implement, and manage processes and systems to support an effective and efficient sales organization. Design and oversee territory assignments, account plans, and quotas in collaboration with the sales, supply and strategy. Analyse data and market trends to identify new business opportunities and optimize existing ones. Monitor individual and team performance against KPIs, taking corrective action when necessary. Coach and develop direct reports, providing feedback and guidance on a regular basis. Collaborate with other departments within the company to ensure alignment of company goals and objectives. Attend trade shows and industry events as needed, representing the company in a positive light. Maintain up-to-date knowledge of competitor products and strategies. Negotiate contracts with vendors and service providers. Prepare and deliver presentations to upper management on a regular basis. Manage the sales budget, ensuring expenditures remain within allocated limits. Bring the company together as per group strategy.

 

Qualifications

Education/ Certification/ Experience Required

Bachelor’s degree in business, operations, sales and/or related discipline; relevant education and experience accepted in lieu of degree. 8+ years of experience in sales operations, sales management, or similar role within the same industry. Possesses 3+ years of managerial experience within the same industry. Proven track record of achieving quotas and driving targeted growth. Strong understanding of sales process and methodologies. Excellent analytical skills and experience with data-driven decision making. Outstanding communication, presentation, and interpersonal skills.

Competencies Required

Understands and supports executive decision support function. Provides relevant insights for cadence driven processes enabling business focus, cross over, and transparency. Demonstrated understanding of key  performance metrics and processes (pipeline, forecasting, demand generation). Ability to work in a dynamic, fast-paced environment, with the ability to manage multiple projects simultaneously. Identify opportunities for performance enhancement, communicate strategies for improvement to divisional partners, obtain their buy-in and develop programs to drive performance enhancement. Excellent listening, negotiation, and presentation skills. Proven ability to articulate the distinct aspects of services and products. Knowledge of how to develop client-focused, differentiated, and achievable solutions. Understanding of how to position products against competitors.

Suitably qualified applicants should forward their applications along with CV and educational qualifications to:

Human Resources Assistant
Nashua Botswana
P O Box 40439
Gaborone 

through the following e-mail address: [email protected]

NB: ONLY emailed applications will be accepted. ONLY shortlisted applicants will be contacted. 

Nashua Botswana offers competitive remuneration package with benefits associated with an established Information Communications Technology (ICT) solutions company.

Closing Date: 30th June 2024