Job Description
Are you ready to write your next chapter?
Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day.
What makes a Worldpayer? It’s simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We’re dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open – winning and failing as one.
We’re looking for a Group Product Manager – Dispute Resolution and Mitigation to join our ever-evolving Platforms team to help us unleash the potential of every business.
Are you ready to make your mark? Then you sound like a Worldpayer.
About the team
We are Worldpay for Platforms, a leader in integrated payments with over 25 years of experience. Our business supports over a thousand software companies and over 700K end-users with their payment solutions. As the market evolves, so do the needs of these end-users. At Worldpay for Platforms, we aim to be the partner of choice for an expanded suite of Value-Added Service products that seamlessly integrate with our existing offerings.
What you’ll own
Join our team and help shape the future of payments risk management! We're seeking a seasoned Group Product Manager to lead our dispute resolution and mitigation team and drive customer-centric solutions.
As a Group Product Manager in Dispute Resolution and Mitigation, you will lead a team of Product Managers in building and enhancing our dispute resolution platform, focusing on minimizing chargebacks, optimizing returns, and improving merchant outcomes. You will leverage your deep payments expertise, industry trends, and AI-driven insights to drive key customer outcomes.
Lead a team of Product Managers in Dispute Resolution and Mitigation, focusing on minimizing chargebacks, optimizing returns, and improving merchant outcomes (40-50% of time)
Collaborate hands-on with the team to develop and execute strategies for (50% of time):
Predicting dispute outcomes using machine learning models and data analytics
Building AI-powered tools to help merchants craft compelling dispute responses
Streamlining dispute resolution workflows and improving merchant communication
Analyzing dispute trends and providing data-driven insights to inform product decisions
Interact with SaaS customers and present to C-suite executives, demonstrating expertise and building strong relationships
Develop and execute strategies to drive growth and innovation in dispute resolution and mitigation
What you bring
5-8 years of experience working in payments risk management, covering key areas such as chargebacks, disputes, and returns
Technical background in computer science and/or relevant experience demonstrating these capabilities
In-depth knowledge of payments, including credit cards, alternative payment methods, and digital wallets
Strong leadership and team management skills, with experience leading Product Managers
Excellent communication and presentation skills, with ability to interact with C-suite executives
Experience with machine learning and data analytics (desirable)
Worldpay perks - what we’ll bring for you
We know it’s bigger than just your career. It’s your life, and your world. That’s why we offer global benefits and programs to support you at every stage. Here’s a taste of what you can expect.
A competitive salary and benefits.
Time to support charities and give back to your community.
Parental leave policy.
Global recognition platform.
Virgin Pulse access.
Global employee assistance program.
What makes a Worldpayer
At Worldpay, we take our Values seriously, and we live them every day. Think like a customer, Act like an owner, and Win as a team.
Curious. Humble. Creative. We ask the right questions, listening and learning to get better every day. We simplify the complex and we’re always looking to create a bigger impact for our colleagues and customers.
Empowered. Accountable. Dynamic. We stay agile, using our initiative, taking calculated risks to progress. Never standing still, never settling, we work at pace to achieve our goals. We champion our ideas and stay flexible to make them happen. We know that every action adds up.
Determined. Inclusive. Open. Unlocking potential means working as one global community. Our work spans borders, and we stay united by our purpose. We collaborate, always encouraging others to perform at their best, welcoming new perspectives.
Does this sound like you? Then you sound like a Worldpayer.
Apply now to write the next chapter in your career. We can’t wait to hear from you.
To find out more about working with us, find us on LinkedIn.
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Privacy Statement
Worldpay is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Worldpay protects personal information online, please see the Online Privacy Notice.
EEOC Statement
Worldpay is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here.
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.