Location Omni Amelia Island Resort & Spa At Omni Amelia Island Resort & Spa guests can explore 3.5 miles of pristine beach and scenic marshlands while enjoying luxurious oceanfront accommodations, world-class resort pools, championship golf, full-service spa, endless dining options and family-friendly activities. Omni Amelia Island Resort and Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Amelia Island Resort & Spa may be your perfect match. Job Description Ensure that all Group bookings are handled and processed efficiently and correctly, through consistent interactions with the Sales & Convention Services Departments. To assist the Reservations Manager and Director of Revenue Management in managing the department’s day to day activities. Responsibilities + Review group blocks for cut off date extensions, and ensuring the group blocks are created and monitored correctly prior, during, and post the groups dates. + Attend weekly group pick-up meetings + Run group arrivals lists daily for future arrival dates, and no-show reports daily. + Check for duplicate reservations – by calling all multiple same name reservations to ensure accuracy of guest names, and any special requests. + Check for group reservation errors – and contact caller of the reservation or group contact accordingly to obtain and verify information. + Report to the Reservations Manager and the Director of Revenue Management. + Work with the Convention Service Manager and Group Clients with group rooming lists, reservation changes, and group billing – according to contract and email history. + Complete Group Commission Report, after group’s departure. + Monitor room type availability daily. + Monitor non-guaranteed reservations daily, and contact caller of reservation if needed. You will be responsible for canceling the reservation when required. + Create and maintain group & transient room blocks. Ensure all reservations have correct billing, and all other necessary information. + Complete competition rate analysis as needed. + Take in-house reservations calls from customers and OmniRez agents requesting on property assistance or any and all other calls pertaining to room reservations. + Monitor Internet and FIT bookings, availability, and billing. Completing commission payment requests accordingly. + Assist in completing all VIP and internal reservations, communicating any issues to Reservation Manager or OmniRez HelpDesk Supervisor. + Assist in completing all fax and email reservations. + Research outstanding Travel Agent Commissions for groups. + Research and charge for all no-shows, cancelations, and deposits. Qualifications + Knowledge of four-diamond / four-star customer service standards + Previous experience in a Luxury Hotel Customer Service / Reservations (strongly preferred) + Experience with Delphi, Opera ORS, and Opera PMS (strongly preferred) + Previous experience using passkey, nomadixcms, and iMeeting planner app (preferred) + Proficient computer skills on Microsoft Office, Excel, and Word + Excellent and professional communication skills + Highly detailed, and able to maintain excellent organizational skills – while working in a fast pace environment. + Ability to multi-task while working on up to 50-60 future groups. Job LocationsUS-FL-Amelia Island Posted Date1 day ago(5/1/2025 4:56 PM) Requisition ID 2025-122740 # of Openings 1 Category (Portal Searching) Reservations