You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.
 

Position Purpose: The Group Service Representative is responsible for providing support to Account Managers to achieve sales retention, growth and profitability goals. This position is also responsible for coordinating the internal renewal processes and servicing and maintaining current accounts, while adhering to corporate budgetary policies, procedures and guidelines.Minimum two years experience working in sales/service environment, preferably in managed care or health insurance. Experience with Health Net systems, products and procedures preferred
Assists Account Managers in the coordination and organization of renewal activities, which includes coordinating open enrollment processes and wellness activities, by collaborating with internal and external partners.Ensures implementation of renewals by monitoring related processes, which may include preparing “Step 2” requests for open enrollment materials, reviewing new business group quote request forms, group renewal request forms and enrollment packet requests.Checks documents for accuracy and follows up to obtain accurate and/or missing information.May also participate in health fairs and open enrollment meetings.Assists in the resolution of issues presented by brokers, clients and members.May respond to phone and e-mail inquiries from internal and external customers in response to sales/service questions and/or issues.Completes Group Sales Notifications (GSNs) input, processing and tracking, and follows up with appropriate departments to ensure internal implementation.Prepares and processes service agreement requests for approval by Account Managers.Tracks information and enters data into various Health Net systems.Fills literature and marketing communication requests for new collateral through established tracking procedures.Performs other duties as assigned.

Education/Experience: High school diploma or General Education Development (GED). Associate’s degree preferred.

License/Certification: Valid California Life Agent license or must obtain within 45 days of hire

Pay Range: $19.04 - $32.35 per hour

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules.  Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law.  Total compensation may also include additional forms of incentives.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act