Shift4 is seeking an experienced Growth Solution Analyst II to spearhead our journey forward. This is a dynamic role that requires strong communication and project management skills to work with the various teams within the Growth Solutions Department, as well as virtually all departments within the Shift4 organization. The ideal candidate for this role will be a significant contributor to the overall objective of the team - to provide technical solutions for enabling payment growth via partners, creating blueprints & guidelines for the deployment of Shift4 technology and to drive hardware innovations that promote card-present payments.

 

Candidates must have the ability to adapt to a fast paced environment based on projects that can include process-driven modifications and learning while in flight. This position consists of performing quality control testing in Lab environments both internal to Shift4 and external with partners, working with development teams in various aspects including troubleshooting technical issues and working with various internal and external teams to ensure successful integrations for newly-integrated partner software. Through teamwork and project management, you will be part of a project-oriented team that will execute hardware, software and payment projects.

 

Various tasks for the role include start to finish project management, hands-on testing hardware and software for both new and existing services and product offerings, and facilitating escalations to internal Development teams.

 

This role is a hybrid position based at any of the following Shift4 locations: Center Valley, PA, or Tampa, FL. Relocation assistance may be provided. 

 

Responsibilities:

 

Test new applications/hardware/software to ensure functional requirements are met Conduct comprehensive data analysis to identify trends, patterns, and growth opportunities within theorganization. Develop and maintain reporting tools and dashboards to help others understand business performance. Analyze process issues and bottlenecks to make improvements and drive efficiency. Communicate and validate requirements with relevant stakeholders to ensure alignment with business objectives. Perform data discovery, analysis, and modeling to support strategic decision-making. Develop and implement growth strategies based on data-driven insights. Collaborate with cross-functional teams to ensure seamless integration of growth initiatives with other business processes. Monitor and analyze key performance metrics related to growth initiatives, identify areas for improvement, and implement necessary changes. Lead and mentor junior analysts, providing guidance, support, and performance management. Stay current with industry trends and emerging technologies related to data analysis and growth strategies, recommending improvements to maintain a competitive edge. Must maintain a high level of confidentiality and discretion at all times Develop workflows, monitor performance, and observe utilization of software and physical hardware Create detailed documentation and articulate instructions to a variety of people Maintain aggressive timelines for assigned projects Develop and maintain relationships with technical team members across brands Complete ticket escalations to the Growth Solutions Department from various departments. Escalate unresolved issues to development teams for additional troubleshooting assistance to determine resolution. Updating various trackers relating to active project assignments and tasks. Act as project manager for projects assigned seeing them through to completion while ensuring completion of tasks and status update communication on them.

Qualifications:

 

3+ years of experience in data analysis, growth strategy development, or related roles, with a focus on driving organizational growth. 3+ years of experience in data analysis tools and technologies, such as SQL, Python, R, Tableau and Google suite (Drive, Sheets, Docs) 2+ years Technical Support/Payments troubleshooting experience Self-motivated and independent work ethic with minimal direction Strong understanding and attention to detail of data analysis processes, including data discovery, analysis, and modeling. Excellent time and project management skills and the ability to lead cross-functional team with the ability to handle stress, prioritize tasks and work under shifting deadlines Strong analytical and problem-solving skills, with the ability to identify and resolve complex technical issues. Excellent verbal and written communication and interpersonal skills, with the ability to effectively collaborate with team members and stakeholders at all levels. Excellent analytical, decision-making, and problem-solving skills Excellent time-management skills with the ability to handle stress, prioritize tasks and work under shifting deadlines Ability to quickly self-teach with a focus on hardware, software, and payment products Flexibility in a dynamically changing environment, acknowledging urgency when necessary

Preferred Qualifications:

 

Associates or Bachelors degree in Information Technology, Computer Science, or equivalent preferred Any Certification is beneficial, but not required (Microsoft, Oracle, Linux, Cisco, PMI, etc.) Experience with cloud-based data analysis systems and technologies is a plus. Experience in payment processing systems Experience with customer based interactions Experience with POS hardware and software Ability to document test cases, expected outcomes, and processes