BE PART OF OUR GROWING TEAM **Your Role** To manage the day to day activity of an order management control tower, implemented to chase and escalate order exceptions for an ISC Customer. **Your Responsibilities** + To identify the problems/solutions in the daily operations flow, then carry out preventive measures in order to avoid potential service failure and drive for operational excellence. + To help the team to set up reports in the systems for regular data audit to ensure shipments are visible to customers on time and error-free. + To supervise the Shared Services Center (SSC) to maintain the daily account performance. + To coordinate with various stations for a timely response as per the customers/suppliers/destinations requests; actively arrange conference calls for performance review with them to confirm origin's understanding on the customers’ requirement in Standard Operating Procedure (SOP); and reinforce origins compliance. + To assist in solving challenges and conflicts between destinations, origins, carriers and suppliers through fact finding and to resolve the problem locally where possible. + To share the best practices among stations to support for the customer(s) growth and service quality. + To control the team’s coordination on the central billing from origins, ensure origins are preparing an error free billing on time and the team issues single invoice/billing summary to customers on time. + To prepare reports including daily/monthly/quarterly/yearly Key Performance Indicator (KPI), and to send to customers/management in organized and timely manner. + To coordinate with internal departments – Air, Ocean and most common working relationship relating to the roles to ensure their service level can meet with the Service Level Agreement (SLA). + To prepare commercial reports for both internal and external. **Your Skills and Experiences** + Professional education or degree in Business/Logistics/Supply chain or related + Strong English communication skills + Reports and data management experience is an advantage + Intermediate to expert level in MS Excel knowledge is preferred + Strong data and reporting skills **Good Reasons to Join** We are looking for individuals with a proven track record in developing customer solutions, who are action orientated and resourceful to join our dynamic warehousing and transportation environments. In return, you will gain access to professional development opportunities and international exposure in team-based surroundings. To find out why Kuehne + Nagel is the best place to advance your logistics career, start a conversation with us and click apply today! Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.