Embark on your path towards a successful career. Kuehne+Nagel stands out as an innovative logistics company with adaptability and efficiency at our core. Our advanced processes enable us to deliver exceptional services to our clients and customers. Your knowledge, expertise and distinct skillsets will play a vital role in driving the organization’s growth. Your Role To supervise a team that performs tasks for ISC customers in an accurate and timely manner. To ensure that the team meets service expectations in accordance with agreed requirements, SLAs and KPIs. Your Responsibilities Serves as the first point of contact for escalationsTrains new hires and ad-hoc topics where neededUnderstands new tasks that are migrated and ensures instructions are understood by the teamPerforms daily quality checks to ensure high level of work quality and productivityConducts timely coaching/feedback to staff for performance improvements and regular performance reviewsReview / analyze individual team performance and reports any issues/feedback to the managerConduct regular review of team's utilization (manpower resources)Manage team attendance and seeks ways for continuous improvements Your Skills and Experiences Professional education or degree in Logistics/Business or relatedHas at least 2 yrs leadership experiencePreferably with experience in Sea/Air/FinanceMS Excel (advanced) and other MS Office products (intermediate); Technical skills (VBA, macros, others)Solid knowledge of international geographyPrevious experience in trading or logistics field is an advantageStrong leadership and people management skills, analytical and process-driven mind-setHas good English communication skills Good Reasons to Join We offer opportunities where you can grow your expertise, shape processes, and deliver innovative solutions. We are continuously growing our local and global network and our product portfolio creating career opportunities in different fields of work worldwide. We deliver high quality solutions to our customers and are proud to be a leader in the logistics industry.