Be Part of our Growing Team **Your Role** Oversee a team performing OGS-related tasks, with 50% of the job scope dedicated to people management and the remaining 50% to operational tasks, ensuring the team meets service expectations in accordance with agreed goals. **Your Responsibilities** + Handling Complaints on orders + Working Instruction Review Process on Orders + Close monitoring of team operations + Coaching of staff + Touch-base call with stakeholders tackling goals and issues + Manpower pre-planning related to Holidays + Weekly/Monthly Meeting with the team internally **Your Skills and Experiences** + Familiarity with training methods, ability to identify different learning styles + Strong technical understanding of processes, systems and problem solving + Proficient in MS Office + Highly Analytical + Process oriented + Ability to work with demanding deadlines + Ability to establish priorities and accomplish multiple tasks, must be organized + Good communication skills Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.